GPS Signal issue on the Start 25 device

Janekche1

I have a Tom Tom Start 25 - It has no GPS signal owing to the issue in April. I bought a new USB and cable before this happened from Halfords and it has TOM TOM on it. However, I can only get as far as the download commencing but it then does nothing.
I'm devastated and need to get this sorted ASAP.
Is my USB and cable genuine? Can I buy one from you if not?

Janekche1

I would like to ring you up to have a proper conversation, but cannot find a contact number for Customer Support anywhere. Please help? My Tom Tom was working just fine before this, although I had had to replace the USB and cable.