Update fails

RedKroovy

My Start 25 keeps failing update. As I've read on the forum, this seems to be a common problem without any sollutions, right? I've tried it all: with and without a memory card, with original cable, firewalls turned completely off, uninstalled and re-installed MyDrive. And now after a failed map update, the maps are gone and my device useless. Now could I get a good answer for what's going on?

YamFazMan

Hi
@RedKroovy

See Tomtom video No Maps found....


On the rare occasions I have problems I Delete & Reinstall MyDrive Connect
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it really does help)
(3)... Restart your PC (Not Turn Off & Turn On again)
Download and install myDrive Connect
Here... https://www.tomtom.com/en_gb/mydrive-connect/
DO NOT have your GO 600 connected to your PC while installing MyDrive Connect
Connect & Turn on your device... Login to MyDrive Connect
Note... If there is more than one Update, I find it's best to do the updates one at a time

ATB YFM

RedKroovy

Oddly enough, now that I tried this for the third time, it worked I found this same from another post, but previously it didn't help. Whatever happened, now it works. So thanks @YamFazMan !

YamFazMan

Hi
@RedKroovy

You're welcome, glad you're sorted

ATB YFM