I have purchased maps and speed cameras and it won't download

DYK
DYK Registered Users Posts: 5
Novice Seeker
edited July 2019 in MyDrive Connect
I WANT A REFUND AS MAP DOESTN DOWNLOAD. DOESNT EVEN INDICATE I HAVE PENDING DOWNLOADS ON MY DRIVE CONNECT
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Answers

  • VikramK
    VikramK Administrators Posts: 14,331
    Moderator
    Hi @DYK

    Welcome to the community!

    I don't find any orders on the account you are using for the forum.

    Did you order it using a different email address?

    Regards
    Vikram
  • DYK
    DYK Registered Users Posts: 5
    Novice Seeker
    edited July 2019
    Hello. Yes email address linked to purchases is [email protected] and order number is Order #408xxxxxx


    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • VikramK
    VikramK Administrators Posts: 14,331
    Moderator
    Hi @DYK

    Thanks for confirming..

    I would suggest that you contact the customer service with the order number.

    They should be able to help you sort out the subscription on the account.

    Regards
    Vikram
  • DYK
    DYK Registered Users Posts: 5
    Novice Seeker
    can I get the customer service number? I sent an email to the stated email address and I haven't got a reply.
  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @DYK

    United States
    877-757-7137
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

    Doug
  • DYK
    DYK Registered Users Posts: 5
    Novice Seeker
    can I get the customer service number? I sent an email to the stated email address and I haven't got a reply.
  • DougLap
    DougLap Posts: 10,055
    Superuser
    HI @DYK

    Your profile says USA so that is the number I posted for you.

    Doug
  • DYK
    DYK Registered Users Posts: 5
    Novice Seeker
    edited July 2019
    Order number: 408xxxxxxx

    Mod edit: Please do not post any personal information on a public forum!
  • DougLap
    DougLap Posts: 10,055
    Superuser
    HI @DYK

    I, like virtually all the other contributors on this forum, am a Customer like you. There is only a handful of Tomtom people who post on here.

    You need to contact Customer Support as VikramK suggested. He by the way is a TT employee and is recommending that route. CS are better able to sort your account out.

    Doug

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