TomTom Trucker 6000 traffic update — TomTom Community

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TomTom Trucker 6000 traffic update

MartinR86MartinR86 Posts: 8 [Apprentice Seeker]
edited July 2019 in TomTom Services
Hi!
I bought for my friends TomTom Trucker 6000 a 1,5 year traffic update. It's been paid and he also got the invoice and everything looks okay. But now when I connect tomtom to my computers mydrive then device shows only "You have a TomTom Traffic subscription". Before there was a date when it will expire. Maybe it's because the expiring date is to far in the future (november 2019)
Thanks in advance!
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Answers

  • LochfrassLochfrass Posts: 14,984
    Superusers
    HI
    Sience the last firmware Update my device shows the same, and my device has a live time subscription.

    What says MyDrive connect?
    j7adj2t3y6dz.jpg
  • MartinR86MartinR86 Posts: 8 [Apprentice Seeker]
    Hi!

    It does not even show Traffic in my services.
    obn73cl0h6d1.jpg
  • LochfrassLochfrass Posts: 14,984
    Superusers
    You can also call the support and ask if everything is correct.

    Eesti (Estonia) [in English only]
    8000044381
    Monday-Friday: 11:00-19:00
  • MartinR86MartinR86 Posts: 8 [Apprentice Seeker]
    Hi. Looks like this number is not working. Its busy tone all the time.
  • MartinR86MartinR86 Posts: 8 [Apprentice Seeker]
    Still nothing :( Anybody? Please help :)
  • VikramKVikramK Posts: 11,908 Moderator
    Hi Martin

    Could you send me the serial number of your device through a private message, please?

    Regards
    Vikram
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