TomTom Trucker 6000 traffic update

MartinR86
MartinR86 Registered Users Posts: 8
Apprentice Seeker
edited July 2019 in TomTom Services
Hi!
I bought for my friends TomTom Trucker 6000 a 1,5 year traffic update. It's been paid and he also got the invoice and everything looks okay. But now when I connect tomtom to my computers mydrive then device shows only "You have a TomTom Traffic subscription". Before there was a date when it will expire. Maybe it's because the expiring date is to far in the future (november 2019)
Thanks in advance!
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Answers

  • Lochfrass
    Lochfrass Posts: 17,714
    Superuser
    HI
    Sience the last firmware Update my device shows the same, and my device has a live time subscription.

    What says MyDrive connect?
    j7adj2t3y6dz.jpg
  • MartinR86
    MartinR86 Registered Users Posts: 8
    Apprentice Seeker
    Hi!

    It does not even show Traffic in my services.
    obn73cl0h6d1.jpg
  • Lochfrass
    Lochfrass Posts: 17,714
    Superuser
    You can also call the support and ask if everything is correct.

    Eesti (Estonia) [in English only]
    8000044381
    Monday-Friday: 11:00-19:00
  • MartinR86
    MartinR86 Registered Users Posts: 8
    Apprentice Seeker
    Hi. Looks like this number is not working. Its busy tone all the time.
  • MartinR86
    MartinR86 Registered Users Posts: 8
    Apprentice Seeker
    Still nothing :( Anybody? Please help :)
  • VikramK
    VikramK Administrators Posts: 13,725
    Moderator
    Hi Martin

    Could you send me the serial number of your device through a private message, please?

    Regards
    Vikram

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