I got a tomtom go 40 from my daughter, she lives in Belgium. I am her father and live in Norway. — TomTom Community

I got a tomtom go 40 from my daughter, she lives in Belgium. I am her father and live in Norway.

I can't write in no place that I: Wouters Francois Roger
Saudavegen xxx
xxxx xxx Sxxxxxs
Norway.
My daughter: Vexxxxxle Wxxxxxxxrs
xxxxn fixxxs xx
25xxxx Nxxxxen
It's about this tomtom G40
serial no: VLxxxxxxx71 (0)
I must be able to register this on my name and address.
How?
francois


Mod edit: Please don't post private or personal information on a public forum.Thanks!

Answers

  • froger50_findusfroger50_findus Posts: 2 [New Seeker]
    edited July 2019
    Their system denies my Tomtom Go 40: Why?
  • dhndhn Posts: 33,326
    Superusers
    Norway support is chat only. Try that:


    Norge (Norway)
    Now Chat only
    Du finner en oversikt over chattetider nedenfor.
    Mandag - Fredag: 09:00 AM - 05:30 PM CEST
    Lørdag - Søndag: Lukket
    Det er nå Lørdag, Jul 13, 2019 11:45 AM CEST
  • DougLapDougLap Posts: 6,914
    Superuser
    Hi @froger50_findus

    If what you are trying to do is to delete your Daughters details and link her old unit to your account then you need to do a factory reset. This will return the unit to how it was when it was first taken out of the box and set up. The maps and the software on it will not be affected and will still be there.

    Factory reset
    Tap menu
    tap settings
    Tap system
    Tap Reset Device.

    You will now have to enter language details etc and you can now enter your own account details and so link the unit to your account.

    Hope this is what you are looking for.

    Doug
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