Purchased maps and speed cameras and it won't download?

mikmansfieldxf105
mikmansfieldxf105 Registered Users Posts: 2
Apprentice Traveler
edited July 2019 in MyDrive Connect
I wish to get a refund but Tom Tom wontrespond to my emails

Answers

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @mikmansfieldxf105

    Welcome to the community!

    I have sent a heads up to the customer service to pick this up on a priority.

    You should receive a reply on it.

    Regards
    Vikram
  • mikmansfieldxf105
    mikmansfieldxf105 Registered Users Posts: 2
    Apprentice Traveler
    Many thanks, TomTom are now dealing with my refund
  • toivom
    toivom Registered Users Posts: 3
    Neophyte Traveler
    edited August 2019
    I have same problem. Wont download Speed cameras and Traffic Europe.
    I bought 1 year subscription, order no.40861xxxxxx
    What should i do?


    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • DougLap
    DougLap Posts: 9,834
    Superuser
    Hi @toivom

    Hopefully @VikramK or @lampard will be able to look at this on Monday and respond.

    Doug
  • toivom
    toivom Registered Users Posts: 3
    Neophyte Traveler
    Thank you. Will be waiting. :)
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @toivom

    Are you looking for a refund or you want the service activated for your TomTom.

    At the moment I am unable to find the order linked to the account you are using on the forum.

    I would suggest that you get in touch with the customer service to sort this out.

    Regards
    Vikram
  • toivom
    toivom Registered Users Posts: 3
    Neophyte Traveler
    What is the customer service number in UK or in Estonia?
  • DougLap
    DougLap Posts: 9,834
    Superuser
    Hi @toivom

    Eesti (Estonia) [in English only]
    8000044381
    Monday-Friday: 11:00-19:00

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug