i updated the map a few years back with the tomtom home software on my xl 30, but then the map would not load. when booting i get error that says problem with map you cannot use this map on this device . i had a medical condition and was unable to much for the past few years, and this got packed away, well id like to get my moneys worth out of this device i didn't get to use.
0
Answers
Superuser
Hopefully @VikramK or @lampard will see this tomorrow and reactivate the map for you.
Keep an eye out here
Doug
Superusers
@BenDover
I may be the bringer of bad news....
Many of the XL Models tomtom has declared to be end of life
Check the first two characters of your serial number
Re... Eol End of life Devices
Devices with lifetime maps are not affected
See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM
Welcome to the community!
A map has been activated for your device.
Just remove the existing map first and then download a fresh version using TomTom HOME.
Regards
Vikram
Welcome to the community!
I have reactivated the map for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.
Regards
Vikram