TomTom GO 60 is not recognize by Windows 10

Dael Registered Users Posts: 1
Apprentice Seeker
edited July 2019 in MyDrive Connect
I bought one from France and I can not install it, my device is said "not connected".


  • Lochfrass
    Lochfrass Posts: 17,745
    edited July 2019
    Wich Device Model do you own?
    WIFI Devices wasnt connet to your PC
    If you have installed MyDrive Connect you only see tuhis Pic

    But tell us wich device you have

    Go 6000
    Go Premium
    GO Basic
    Go Essential

    By the way: If you scroll down this side and change the Flag to the French, so you can also Post in the French part of this Forum.
  • YamFazMan
    YamFazMan Posts: 20,805
    edited July 2019

    The GO 60 is a NAV4 Device Updates using MyDrive Connect....

    On the rare occasions I have problems I Delete & Reinstall MyDrive Connect
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it really does help)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Download and install myDrive Connect
    DO NOT have your GO 60 connected to your PC while installing MyDrive Connect
    Connect & Turn on your device... Login to MyDrive Connect
    Note... I find, If there is more than one Update, it's best to do the updates one at a time