Activity didn't save — TomTom Community

Activity didn't save

LouloulouLouloulou Posts: 1 [Apprentice Seeker]
I finished my activity and returned to the home screen.
The watch was working fine, it did not freeze or switch off or run out of battery.
I think synced my watch with the app bit the ride did not sync.
I can see how many km I rode, but not the ride as a separate activity.
The activity is also not showing on the watch.
Is there any way I can get the activity back? It was my fastest longest ride this year, so I would like to have it.
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Answers

  • tfarabaughtfarabaugh Posts: 16,618
    Superusers
    If there is no record of it in the summary then it did not save it. The activity tracker and sports tracking are two independent systems, so just because it is in the activity tracker does not mean it saved it. If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
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