Why is your maps update download so buggy?

DMG2 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using MyDrive Connect
I'm doing my annual maps update, and having the usual torment with your appalling update process.

MyDrive tells me the maps are updated and I can disconnect the device. I turn on and off the device and it tells me no maps found. I reconnect it and it starts updating again.

An hour later the same thing happens. I look on the forum and as usual it's full of people complaining about your appalling updates. I follow the 'trouble shooting steps', because you won't fix your update process, so your customers have to become bug fixers.

I delete the downloaded files, I uninstall the maps and go through the process again.
I'm on my fifth attempt now. FIX YOUR DAMN UPDATES!


  • DougLap
    DougLap Posts: 10,029
    Hi @DMG2

    What Tomtom unit have you got and what PC and Operating software on it.

  • DMG2
    DMG2 Registered Users Posts: 2
    New Seeker
    Start 25 and Windows 7
  • VikramK
    VikramK Administrators Posts: 14,283

    Welcome to the community!

    The maps shows installed for your Start 25. Could you do a soft reset and check again please?

    Soft reset: Press and hold the on/off button till you hear the drum sounds.