Guarantee for newest map (first time usage of map)

ChrHolst

Hi,
Initialized a brand new tomtom card that came with the car(the original was misplaced by previous owner)
I expected to get a first time update for free, but 'TomTom Home' states that it's more than 90 days since my unit was first used ? I know the card hasn't been used before since it was sealed.

What to do ? Am I doing something wrong ?

Niall

@ChrHolst

You will need to contact customers services to check on the status of your account

Danmark is now Chat only
Chattimerne er angivet nedenfor.
Mandag - Fredag: 09:00 Formiddag - 05:30 Eftermiddag CEST
Lørdag - Søndag: Lukket