Guarantee for newest map (first time usage of map)

ChrHolst Registered Users Posts: 1
New Seeker
Initialized a brand new tomtom card that came with the car(the original was misplaced by previous owner)
I expected to get a first time update for free, but 'TomTom Home' states that it's more than 90 days since my unit was first used ? I know the card hasn't been used before since it was sealed.

What to do ? Am I doing something wrong ?


  • Niall
    Niall Posts: 11,114

    You will need to contact customers services to check on the status of your account

    Danmark is now Chat only
    Chattimerne er angivet nedenfor.
    Mandag - Fredag: 09:00 Formiddag - 05:30 Eftermiddag CEST
    Lørdag - Søndag: Lukket