Getting the error that the map cannot be used with this device

Disavowed5 Registered Users Posts: 2
New Seeker
edited July 2019 in Devices using TomTom HOME
Hi, I have an old 720Go i don't use it very often but it suits my needs. After recently doing a recommended map-fix update I get the message map not compatible with device every time I turn the device on. I have tried a factory reset but to no avail the device keeps displaying the same message. Any Ideas?


  • DougLap
    DougLap Posts: 9,831
    Hi @Disavowed5

    Once the Tomtom servers are sorted as they are down at the moment then maybe @VikramK can sort your map out for you.

    Keep an eye out for his response

  • VikramK
    VikramK Administrators Posts: 13,745
    Hi @Disavowed5

    Map has been activated for your device.

    Just remove the existing map first and then download a fresh version offered for download.