Does TomTom have a fault page?
RicoK
Registered Users Posts: 163 
Revered Navigator

Revered Navigator
This morning, my complete ride, from 08:00 to 08:45 the TomTom GO Navigation app was not able to connect to the TomTom services. In the Netherlands it is now Holiday season so there were no traffic jams at all, but nevertheless I like seeing everything is working well.
Are there any issues known?
Does TomTom have a certain fault page where malfunctions can be found and/or be reported?
Are there any issues known?
Does TomTom have a certain fault page where malfunctions can be found and/or be reported?
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Answers
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Hi @RicoK
This is a customer based forum and the handful of Mods who work on it work Monday to Friday like most of us where not retired.
They have this morning lumped all the "Whats happening , What can't I ' posts in to one and one of the last posts is from @VikramK who is one of the mods He has stated they are working on the problem. When he says they he does not mean himself but the technicians wherever they are whom he will have to get in touch with to find out what is happening.
https://discussions.tomtom.com/en/discussion/1115892/mydrive-connect-server-error-503-guru-meditation-xid-1358702099-varnish-cache-server#latest
Hopefully they sort it soon.
Doug3 -
I've found that Traffic on GO Navigation iOS hasn't been working today and I think that it wasn't working yesterday either.
Is this likely to be a server issue? If so, why is it taking so long to resolve? Does TomTom not have 24/7 monitoring of Traffic data as well as 24/7 engineer coverage, and multiple mirror server systems to switch to in case one system fails?
Regards,0 -
Hi @PrivateerUK
Has worked very occasionally this morning but seems to be working on my App at the moment. The Tomtom Servers have been down but the Traffic seems to be up and running again. and MyDrive Connect software is not.
Doug0 -
Hi @DougLap
Thanks for the information. I've just checked my GO Navigation app and its traffic is not working.
This may be affecting individuals differently!
Regards,0 -
Traffic on mine still not working either. If I remember correctly the same thing happened just over 2 weeks ago on a busy Friday afternoon0
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Traffic/Live Services on mine is also still not working in the surroundings of Amsterdam (if this does matter...)0
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Seems to be up and running now0
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Yes, mine too!0
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My traffic (GO iOS) seems to be working today.
Still no update from TomTom.
Did it really take somebody from TomTom 48 hours to just "switch off the server and switch it back on"
Regards,0