GO 510 Internal search error

AntonyM
AntonyM Registered Users Posts: 51
Outstanding Explorer
My satnav was working fine last week and I haven't made any changes to it.
But today when I do a postcode search it says Internal search error.
I have done a "drum roll reset" but made no difference. c02w1uvfwmyt.jpg

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Answers

  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @AntonyM

    Sorry for the late reply.

    Did you get this sorted already? I would suggest you do a soft reset on the device and then try again.

    Regards
    Vikram
  • AntonyM
    AntonyM Registered Users Posts: 51
    Outstanding Explorer
    edited July 2019
    Hi @VikramK ,

    No I still haven't managed to fix it.

    I did the "drum roll reset" but I will try the "soft reset" which you linked to and update you.

    Regards,
    Antony
  • AntonyM
    AntonyM Registered Users Posts: 51
    Outstanding Explorer
    Hi @VikramK ,

    OK, I followed the link, but the instructions say to use a straightened paperclip to push the reset button on the bottom of the device. My Go 510 doesn't seem to have a reset button.

    Any other ideas?

    Regards,
    Antony
  • jms344353
    jms344353 Registered Users Posts: 2
    New Seeker
    I have the same problem, just started a week ago.
  • jms344353
    jms344353 Registered Users Posts: 2
    New Seeker
    I tried the Settings, System, Reset Device solution but without success. Any other ideas?
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    edited July 2019
    Hi @AntonyM

    The drum roll and the soft reset is the same.

    Could you try a factory reset- Main Menu- Settings- System- Reset ?

    Then try again?

    @jms344353

    A recovery mode:



    Regards
    Vikram
  • AntonyM
    AntonyM Registered Users Posts: 51
    Outstanding Explorer
    Hi @VikramK

    I have just done a factory reset.

    Still the same error when searching.

    Regards,
    Antony
  • AntonyM
    AntonyM Registered Users Posts: 51
    Outstanding Explorer
    Hi @VikramK ,

    Thank you. The recovery mode has finally fixed the problem.

    Although it took about 5 hours to go through it all! :-)

    Thanks,
    Antony
  • AntonyM
    AntonyM Registered Users Posts: 51
    Outstanding Explorer
    edited August 2020
    Hi @VikramK ,

    13 months later and the same error happened again!

    I followed the steps for recovery mode again.
    But this time it gets into a continuous loop:

    The "white wheel" spins, I connect it to my computer.
    MyDrive goes through the "Restoring your device" screen and goes up to 100%.
    The TomTom restarts with the "TomTom and globe" screen and the progress bar gets about halfway across, then it restarts.

    The "white wheel" spins, I connect it to my computer.
    and so on, over and over again!
  • AntonyM
    AntonyM Registered Users Posts: 51
    Outstanding Explorer
    VikramK wrote: »
    Hi @AntonyM

    A recovery mode:



    Regards
    Vikram

    Hi Vikram,

    It doesn't work on my TomTom Go 510. In the video I get as far as 2:09 (the device restarts) but then instead of showing the maps, it goes back to 1:18 (the spinning wheel) and repeats the process. Over and over. Forever!
  • AntonyM
    AntonyM Registered Users Posts: 51
    Outstanding Explorer
    Lochfrass wrote: »
    If you have a Memory card in your device, remove the memory Card

    Thank you. that solved that issue.

    Now MyDrive Connect does not show the SD card as being present, even though the TomTom does and has happily formatted it.