How can I get information where my purchased GPS is in the delivery process
Tired of TomTom
Registered Users Posts: 11 
Master Traveler
Master Traveler
A week ago I bought a GPS order #408543297, and since then I have had no info. The purchase order says it will be delivered by UPS but I have not received any tracking number from Tom Tom or UPS so can't check.
When I try to get in contact with TomTom via the Order confirmation the answer is that they don't answer at this mail address but I should use: https://uk.support.tomtom.com/app/contact./track/BvOxdQqmDv8a~QyEGka_~yAj~HgqPS75Mv_T~zj~PP9a
but when I do the answer is Page not found. This coming from a Tech company!! Next suggestion:
Aternatively, have a look at our FAQs on ............. When I try this approach I just get the run around even when I click on Check order status I never arrive to a final contact.
So Please Someone answer me. Where is my GPS? And if you could improve on the follow up of orders it would be good, because right now it is atrocious .
I could go on for much longer on how I get the run around but never any concrete info. If I was suspicious I'd say the contact page was set up so that TomTom never has to have any contact with its users/customers.
Evert Carlsson
When I try to get in contact with TomTom via the Order confirmation the answer is that they don't answer at this mail address but I should use: https://uk.support.tomtom.com/app/contact./track/BvOxdQqmDv8a~QyEGka_~yAj~HgqPS75Mv_T~zj~PP9a
but when I do the answer is Page not found. This coming from a Tech company!! Next suggestion:
Aternatively, have a look at our FAQs on ............. When I try this approach I just get the run around even when I click on Check order status I never arrive to a final contact.
So Please Someone answer me. Where is my GPS? And if you could improve on the follow up of orders it would be good, because right now it is atrocious .
I could go on for much longer on how I get the run around but never any concrete info. If I was suspicious I'd say the contact page was set up so that TomTom never has to have any contact with its users/customers.
Evert Carlsson
0
Answers
-
Hi
You don't say which country you are in . Any of the contact numbers here of help. Don't answer questions wait for agent to answer.
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
Doug1 -
Sorry Dough, Sweden where there is no phone number. Nevertheless, a great thank you for taking the time and answering. This is the first good thing I can say about TomTom.
Evert1 -
Hi @Tired of TomTom
A have send a heads up to the customer service about this.
Someone will be getting in touch with you with more clarifications.
Regards
Vikram1
Moderator
