No valid GPS signal for 3 days

eper

Hello, I have not any valid gps signal for 3 days and when I tried to update, find satellite or do any similar activities on my device, it was just waiting and waiting. It was a present in 2012 and until now I have not updated or made any changes, as it worked well, therefore I do not understand this sudden collapse. Thank you for any help.

LAURE123

Hi @eper

The internal software of your device, the NavCore, must be updated to work after the WNRO.
https://discussions.tomtom.com/en/discussion/1108335/gps-week-number-roll-over/p1

The first 2 letters of the serial number ==> FW = GO LIVE 825, 4GB + SDHC, MDC NAV3

For this you need to use the MyDrive Connect (MDC) software on your computer:
https://uk.support.tomtom.com/app/getstarted/p/2718

Update the NavCore alone. If you have other updates, you will do after and one at a time, not all at the same time.

For the first connection with the satellites what I did with my own device:
https://discussions.tomtom.com/en/discussion/comment/1640993/#Comment_1640993

I hope this will help you.
Regards.