Any success opening MyDrive on iOS 13 (Beta)

Jae0

I have MyDrive installed on my iPhone running iOS 13 (currently Public Beta 2), and MyDrive shuts down for me after attempting to log in. I know it's a beta OS and TomTom has no requirement to support a beta OS, but I'm curious; has anyone else had success on their device?

DCS

Same problem here, hope tomtom comes with an update soon.

jaydancurrie

when will this get fixed?

VikramK

Hi @jaydancurrie

Could you add more information to your question here?

What exactly happens when you try using the app?

Thanks,
Vikram

jaydancurrie

when i try to log in, the app crashes

VikramK

Hi Jaydancurrie

Could you try the below steps:

1. On your phone -Tap Settings > General > iPhone Storage. (On an iPad that option will be labeled iPad Storage.)

2. At the bottom of the screen, you'll see your apps, arranged by the amount of storage they take up. Tap on MyDrive app.

3. Tap Delete App, confirm,.

4. Restart the phone.

5. Then head to the App Store and re-download it. This will be a clean install.

6. Once the installation completes restart the phone again.

Launch the app and try logging in. See how it goes.

Regards
Vikram

jaydancurrie

same issue still. i believe it’s an isolated issue with the ios 13 beta. my wife doesn’t have the issue on her ios12 device.

VikramK

Hi Jaydancurrie

I had a word with our Product Team about this.

The firmware is still in the beta version.

The app is having issues because it's not developed to work on it.

Let Apple release a more stable version of it and we will have our app upgraded by then.

Thanks
Vikram

Soszkin

Hi,
it's now 7th dev beta and 6th public beta available for testing. So, would be nice to have possibility to test MyDrive app on such software.
Probably in one month (1st half of September) will be released official version of IOS 13.. So, how long would you develop MyDrive app to provide working version to us?

Tommeketom

Same problem here 🤬

Harmvanveghel

same problem, can not login with ios 13 beta 7

Harmvanveghel

ios 13 release is planned for september 2019

Harmvanveghel

on the ipad with ios 13.0 (17A5572a) i CAN login, on the iPhone with ios 13.0 i can NOT login ??

SelKer

So any updates on this issue?

Keynote is closing in and I suppose Beta 8 = GM since iOS 13.1 is out for Beta

Same issue here.
The MyDrive App crashes on logging attempts on iOS 13 Beta 8 and iOS 13.1 Beta 1

Harmvanveghel

I could login with my ipad bevause it remenbered the login settings. When i have to fill in the login info then it crashes. So it is not working on ipad also

BB1969

Testing on 13.1 beta release 3, problem remains. Direct after trying to login the app crashes

KennerPL

iOS 13 is out but still no update for the app!

SelKer

Great customer service. Just keep it quietly. There are no problems in any way it’s the costumers who are the problem [/irony]

goodrip1

I have the same problem on ios13, which is now live (not BETA). Please get this sorted out ASAP, TomTom

DougLap

Hi @goodrip1

have you downloaded the Go Nav update this morning? If you have what is your problem.as okay for me.

Doug

will_nicol

My MyDrive app keeps crashing every time I try and log in. I was expecting an update by now. Any idea when this might be available?

goodrip1

Hi @DougLap,
Thanks for your response. Actually, I'm trying to use MyDrive, as my Go520 requires that for traffic updates. MyDrive not working for me on ios13, crashes when I put in my login details.

DougLap

Hi @will_nicol

Have no problem withe version of My Drive that was on my phone before the IOS13 and Go Nav updates were downloaded. It still sends Destinations and Routes to my devices.. Have you got the latest version of the My Drive app. if you are not sure why not delete the app and reload from the App Store.

Doug

DougLap

Hi @goodrip1

I have not had an update for my MyDrive App in the last few days. It is working normally for me this morning and I have just, since my last post, reset the Bluetooth Connections for my Go Camper which I need the My Drive App to achieve and it worked fine.

Doug

goodrip1

Hi @DougLap
Yeah, no such luck for me - I have already tried removing all the bluetooth connections on the phone, and removing/reinstalling MyDrive, but still no cigar! Thanks for your suggestions - hopefully the nice people at TomTom will read this, and provide a fix soon - really need traffic updates on a Friday afternoon commute home!

LloydRhino

Really not good enough!! As a taxi driver I need the app for traffic every day. Have had to stumble around Leeds all day not knowing where the jams are!!