Any success opening MyDrive on iOS 13 (Beta)

Jae0
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Same problem here, hope tomtom comes with an update soon.0
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when will this get fixed?0
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Hi @jaydancurrie
Could you add more information to your question here?
What exactly happens when you try using the app?
Thanks,
Vikram0 -
when i try to log in, the app crashes0
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Hi Jaydancurrie
Could you try the below steps:
1. On your phone -Tap Settings > General > iPhone Storage. (On an iPad that option will be labeled iPad Storage.)
2. At the bottom of the screen, you'll see your apps, arranged by the amount of storage they take up. Tap on MyDrive app.
3. Tap Delete App, confirm,.
4. Restart the phone.
5. Then head to the App Store and re-download it. This will be a clean install.
6. Once the installation completes restart the phone again.
Launch the app and try logging in. See how it goes.
Regards
Vikram6 -
same issue still. i believe it’s an isolated issue with the ios 13 beta. my wife doesn’t have the issue on her ios12 device.1
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Hi Jaydancurrie
I had a word with our Product Team about this.
The firmware is still in the beta version.
The app is having issues because it's not developed to work on it.
Let Apple release a more stable version of it and we will have our app upgraded by then.
Thanks
Vikram6 -
Hi,
it's now 7th dev beta and 6th public beta available for testing. So, would be nice to have possibility to test MyDrive app on such software.
Probably in one month (1st half of September) will be released official version of IOS 13.. So, how long would you develop MyDrive app to provide working version to us?1 -
Same problem here 🤬1
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same problem, can not login with ios 13 beta 71
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ios 13 release is planned for september 20191
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on the ipad with ios 13.0 (17A5572a) i CAN login, on the iPhone with ios 13.0 i can NOT login ??1
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So any updates on this issue?
Keynote is closing in and I suppose Beta 8 = GM since iOS 13.1 is out for Beta
Same issue here.
The MyDrive App crashes on logging attempts on iOS 13 Beta 8 and iOS 13.1 Beta 11 -
I could login with my ipad bevause it remenbered the login settings. When i have to fill in the login info then it crashes. So it is not working on ipad also1
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Testing on 13.1 beta release 3, problem remains. Direct after trying to login the app crashes1
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iOS 13 is out but still no update for the app!2
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Great customer service. Just keep it quietly. There are no problems in any way it’s the costumers who are the problem [/irony]0
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I have the same problem on ios13, which is now live (not BETA). Please get this sorted out ASAP, TomTom2
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My MyDrive app keeps crashing every time I try and log in. I was expecting an update by now. Any idea when this might be available?1
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Hi @will_nicol
Have no problem withe version of My Drive that was on my phone before the IOS13 and Go Nav updates were downloaded. It still sends Destinations and Routes to my devices.. Have you got the latest version of the My Drive app. if you are not sure why not delete the app and reload from the App Store.
Doug1 -
Hi @goodrip1
I have not had an update for my MyDrive App in the last few days. It is working normally for me this morning and I have just, since my last post, reset the Bluetooth Connections for my Go Camper which I need the My Drive App to achieve and it worked fine.
Doug1 -
Hi @DougLap
Yeah, no such luck for me - I have already tried removing all the bluetooth connections on the phone, and removing/reinstalling MyDrive, but still no cigar! Thanks for your suggestions - hopefully the nice people at TomTom will read this, and provide a fix soon - really need traffic updates on a Friday afternoon commute home!1 -
Really not good enough!! As a taxi driver I need the app for traffic every day. Have had to stumble around Leeds all day not knowing where the jams are!!1