Any success opening MyDrive on iOS 13 (Beta)

Jae0 · July 17

I have MyDrive installed on my iPhone running iOS 13 (currently Public Beta 2), and MyDrive shuts down for me after attempting to log in. I know it's a beta OS and TomTom has no requirement to support a beta OS, but I'm curious; has anyone else had success on their device?

DCS · July 26

Same problem here, hope tomtom comes with an update soon.

jaydancurrie · August 1

when will this get fixed?

VikramK · August 1

Hi @jaydancurrie

Could you add more information to your question here?

What exactly happens when you try using the app?

Thanks,
Vikram

jaydancurrie · August 1

when i try to log in, the app crashes

VikramK · August 1

Hi Jaydancurrie

Could you try the below steps:

1. On your phone -Tap Settings > General > iPhone Storage. (On an iPad that option will be labeled iPad Storage.)

2. At the bottom of the screen, you'll see your apps, arranged by the amount of storage they take up. Tap on MyDrive app.

3. Tap Delete App, confirm,.

4. Restart the phone.

5. Then head to the App Store and re-download it. This will be a clean install.

6. Once the installation completes restart the phone again.

Launch the app and try logging in. See how it goes.

Regards
Vikram

jaydancurrie · August 1

same issue still. i believe it’s an isolated issue with the ios 13 beta. my wife doesn’t have the issue on her ios12 device.

VikramK · August 2

Hi Jaydancurrie

I had a word with our Product Team about this.

The firmware is still in the beta version.

The app is having issues because it's not developed to work on it.

Let Apple release a more stable version of it and we will have our app upgraded by then.

Thanks
Vikram

Soszkin · August 19

Hi,
it's now 7th dev beta and 6th public beta available for testing. So, would be nice to have possibility to test MyDrive app on such software.
Probably in one month (1st half of September) will be released official version of IOS 13.. So, how long would you develop MyDrive app to provide working version to us?

Tommeketom · August 22

Same problem here 🤬

Harmvanveghel · August 24

same problem, can not login with ios 13 beta 7

Harmvanveghel · August 24

ios 13 release is planned for september 2019

Harmvanveghel · August 25

on the ipad with ios 13.0 (17A5572a) i CAN login, on the iPhone with ios 13.0 i can NOT login ??

SelKer · September 3

So any updates on this issue?

Keynote is closing in and I suppose Beta 8 = GM since iOS 13.1 is out for Beta

Same issue here.
The MyDrive App crashes on logging attempts on iOS 13 Beta 8 and iOS 13.1 Beta 1

Harmvanveghel · September 13

I could login with my ipad bevause it remenbered the login settings. When i have to fill in the login info then it crashes. So it is not working on ipad also