Go 520 wifi not recognized by Tom Tom Home

WillieOne

Is not recognized by Tom Tom Home no mater what I try and yes it does appear in My Computer. Any ideas?

DougLap

Hi @WillieOne

The GO 520 Wifi does not work with TomTom HOME. It does not need a PC or any software unless you have poor or no Wifi.

When you set it up and input the Wifi details the unit then connects directly to your wifi and downloads Maps, Updates, Voices , mapshare etc without the need of a computer using the menu options on the GO520.

If your Wifi is poor, Tomtom recommend 30mbs download although you may get away with a little less, then you download the Tomtom My Drive Connect Software not the TomTom HOME software to your PC..

In this case you open the software on your Computer then connect the GO520 by USB and then ignore the PC as you use the menu options on the GO520 to do all the downloading and updating. The PC is only being used as an Internet connection and you do not do anything on the PC to manage the GO520.

Here is a Webpage with lots of Videos that might help you.

https://discussions.tomtom.com/en/discussion/1034175/list-of-support-videos-drive#latest

Doug

YamFazMan

Hi
@WillieOne

NAV5 (Wi-Fi) devices like you’re Go 520 normally update using Wi-Fi...

TomTom Video... Updating your navigation device using Wi-Fi®



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________

Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


ATB YFM

WillieOne

Thanks Guys. WIFI is working. Guess I can uninstall home.

YamFazMan

Hi
@WillieOne

You're welcome, glad you're sorted

ATB YFM

WillieOne

One more question. I cannot figure out how to disconnect the mount. Help please.

DougLap

Hi @WillieOne

Pull it.towards you at the top. It is not fixed to the mount it has magnets which hold it in the mount. It will be easy once you have done it.

Doug

WillieOne

Thanks Doug. I was afraid I was going to break something.

DougLap

Hi @WillieOne

Glad you're sorted. Your not the first by a long way to think they might break it.

Doug