Go 520 wifi not recognized by Tom Tom Home

WillieOne
WillieOne Registered Users Posts: 7
Master Traveler
edited December 2021 in Devices using Wi-Fi®
Is not recognized by Tom Tom Home no mater what I try and yes it does appear in My Computer. Any ideas?

Answers

  • DougLap
    DougLap Posts: 9,862
    Superuser
    edited July 2019
    Hi @WillieOne

    The GO 520 Wifi does not work with TomTom HOME. It does not need a PC or any software unless you have poor or no Wifi.

    When you set it up and input the Wifi details the unit then connects directly to your wifi and downloads Maps, Updates, Voices , mapshare etc without the need of a computer using the menu options on the GO520.

    If your Wifi is poor, Tomtom recommend 30mbs download although you may get away with a little less, then you download the Tomtom My Drive Connect Software not the TomTom HOME software to your PC..

    In this case you open the software on your Computer then connect the GO520 by USB and then ignore the PC as you use the menu options on the GO520 to do all the downloading and updating. The PC is only being used as an Internet connection and you do not do anything on the PC to manage the GO520.

    Here is a Webpage with lots of Videos that might help you.

    https://discussions.tomtom.com/en/discussion/1034175/list-of-support-videos-drive#latest

    Doug
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    edited July 2019
    Hi
    @WillieOne

    NAV5 (Wi-Fi) devices like you’re Go 520 normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
  • WillieOne
    WillieOne Registered Users Posts: 7
    Master Traveler
    Thanks Guys. WIFI is working. Guess I can uninstall home.
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @WillieOne

    You're welcome, glad you're sorted :)

    ATB YFM
  • WillieOne
    WillieOne Registered Users Posts: 7
    Master Traveler
    One more question. I cannot figure out how to disconnect the mount. Help please.
  • DougLap
    DougLap Posts: 9,862
    Superuser
    edited July 2019
    Hi @WillieOne

    Pull it.towards you at the top. It is not fixed to the mount it has magnets which hold it in the mount. It will be easy once you have done it.

    Doug
  • WillieOne
    WillieOne Registered Users Posts: 7
    Master Traveler
    Thanks Doug. I was afraid I was going to break something.
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @WillieOne

    Glad you're sorted. Your not the first by a long way to think they might break it. =)=)

    Doug