Bought lifetime maps, our device not longer supported !!!
odile1
Registered Users Posts: 3 
New Traveler
New Traveler
buyers beware, you can buy lifetime maps, unfortunately , now they said they do not not support our device anymore, buy can give us a deal, really, not likely to happen, very disappointed
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Answers
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Hi
@odile1
Re... Eol End of life Devices
Devices with lifetime maps are not affected
See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support World Phone Numbers
See... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM0 -
I too have a device which states it has lifetime maps. It is about four years old now and is no longer supported. Before anyone says this is not correct; I have this information from TomTom themselves. Very disappointed and will never go near any of their products again.0
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Hi @frostyjack.
If you have bought a Tomtom unit which has been sold with Lifetime maps then you should have been told that the lifetime map updates are still valid as confirmed by @VikramK of Tomtom here.
What model have you got. Whilst they may not sell any new maps or live services once the current subscription has expired or issue any new software for your unit if it has been declared obsolete they should still be offering lifetime Map updates.
Doug0 -
Hi
@FrostyJack
See... https://discussions.tomtom.com/en/discussion/comment/1659568/#Comment_1659568FrostyJack wrote: »I too have a device which states it has lifetime maps. It is about four years old now and is no longer supported. Before anyone says this is not correct; I have this information from TomTom themselves. Very disappointed and will never go near any of their products again.
ATB YFM
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