Upload to Sports website does not work

MaartenBastijns
MaartenBastijns Registered Users Posts: 4
Apprentice Seeker
edited January 24 in TomTom Sports
After connected with my pc, there is no transfer to mysports.tomtom website.
Tomtomsportsconnect opens and my watch is updating, but no info is transferred to the site.
Device is fixed firmly on the wire.
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Answers

  • MaartenBastijns
    MaartenBastijns Registered Users Posts: 4
    Apprentice Seeker
    Mysports.tomtom still works with my old watch - tomtom runner, but how can I synchronise with my new watch?
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.
  • MaartenBastijns
    MaartenBastijns Registered Users Posts: 4
    Apprentice Seeker
    Checked all of the 10 points. No results.

    Tomtomsports connect does not give a fault, it says ready for the start and charging, but no transfer of data...
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    It is likely a bad dock then. Check the pins, the wire and the contacts on the watch.
  • olucio
    olucio Registered Users Posts: 2
    New Traveler
    my spark 3 music cardio have the same problem. since around 1 month, it show error message when i try to upload the activities... same issue for cable and bluetooth upload
  • MaartenBastijns
    MaartenBastijns Registered Users Posts: 4
    Apprentice Seeker
    Hello, first training has not been uploaded, but the other new trainings did.
    So it seems the watch is working, only the batterie runs empty after a good 2 hrs! :(