Can't update or add lifetime maps on TomTom GO Camper

Perto
Registered Users Posts: 3 
Apprentice Traveler

Apprentice Traveler
I have a TomTom GO Camper with lifetime updates. Installed maps are Europe Camper V1005.8792 (17 months old released 01/18)
When i connect to updates by Wi-Fi on device, he says "your device is up to date", by MyDrive Connect i can't update, MyDrive Connect says "Get the latest updates directly on your device. No computer needed! Your device has built-in Wi-Fi which makes it extremely easy to download the latest software and maps..".
I have the latest application version 19.101.0014.411 (19/04/2019).
I have free space 4.69 GB in internal memory and 31,93 GB in memory card.
Any ideas?
Thanks in advance
When i connect to updates by Wi-Fi on device, he says "your device is up to date", by MyDrive Connect i can't update, MyDrive Connect says "Get the latest updates directly on your device. No computer needed! Your device has built-in Wi-Fi which makes it extremely easy to download the latest software and maps..".
I have the latest application version 19.101.0014.411 (19/04/2019).
I have free space 4.69 GB in internal memory and 31,93 GB in memory card.
Any ideas?
Thanks in advance
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Comments
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Hi
I think you must call support.
Latvija [in English only]
800 034 46
Monday-Friday:11:00-19:00
For other Phone Numbers see here:
https://discussions.tomtom.com/en/discussion/988105/phone-numbers-to-contact-customer-support/p1
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Wifi strength value - device says: great0
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Hi @Perto
If that shows that the strength is good then you should not need the PC at all and just do everything on the unit itself. By the way when you connect it to the PC it only uses it as a Wifi / Internet source as you do all the managing using the menus on the GO Camper.
One way to look at the need for a PC when updating is if you have health problems you may not be able to have Wifi in your home. Therefore all your PC's have too be hardwired to the Internet which the GO Camper cannot be. So you connect to a PC to get the signal.
Doug0