I have had my Start 20 for nearly a year now, and every time I try to do updates, MyDrive Connect refuses to recognise my device. The problem is, in spite of TomTom denying it, that MyDrive Connect WILL NOT WORK WITH WINDOWS 10. Why ? I`ve tried all the methods they recommend to fix it, and still no luck. Get your heads out of the sand TomTom and fix this problem. You are losing sales because of this, and as this is my third device, I will not be buying TomTom again. I had no problem with Windows 7 and XP, and I even had to take an old XP machine out of retirement to do the updates once, but as you know, XP is no longer safe online. Fix this problem.