Map Purchase - TomTom Home - not available — TomTom Community

Map Purchase - TomTom Home - not available

garjomo76garjomo76 Posts: 1 [New Seeker]
edited July 15 in Map installation
Hi I bought an update for my Carminat Tom Tom but it doesn't appear in my Tom Tom Home to download and install. I've tried uninstalling Tom Tom home but doesn't appear to work.

Is there anything else I should be doing?

Thanks

Answers

  • DougLapDougLap Posts: 3,220 Superuser
    Hi @garjomo76

    Contact Customer support. Do not answer questions wait for an a gent to answer.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug
  • Ole6Ole6 Posts: 0 [New Seeker]
    Hi there, I bought the latest Europe map online for download yesterday afternoon. - and paid through paypal. But it does not appear in TomTom Home for updating the SD Card. Right now I have paid for nothing - am I doing something wrong here? Pls help, need to leave soon!
  • DougLapDougLap Posts: 3,220 Superuser
    HI @Ole6

    Maybe @VikramK will pick this up soon.

    Doug
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi Ole6 & garjomo76

    We are currently having an outage with the maps or services not getting assigned to the account after an order has been placed successfully.

    A team is already working on this so we hope have a resolution on this very soon.

    Once fixed the map will show up under the items to download in TomTom HOME.

    Apologies for the inconvenience caused.

    Regards
    Vikram
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Update:

    The outage has been resolved.

    Unfortunately it could take several hours before the orders get assigned on the account.

    Your patience will be appreciated!

    Thank you
    Vikram
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