Purchased Speed Camera updates still shows service expired

user58

I have renewed Speed Camera update, the order shows in my orders page on tomtom.com, the transaction was completed and payment has been taken from my PayPal account but the Speed Cameras services still show Expired in MyDrive Connect. I even ended up purchasing it twice, as I thought the first one didn't go through, the same result. Now I have two orders for the same update but still unable to install it.

DougLap

Hi @user58

Contact Customer support and get you account sorted so the Speed cameras work and seek a refund for the second payment.

As you do not indicate what country you are in here are the list of Customer Support numbers

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug

user58

Thank you! Will give it a try and let's see how it goes