“Traffic” doesn’t work and Lifetime “Safety Camera Updates” expiring
Although I followed all the advices, "Traffic" doesn’t work on my new Tomtom GO Premium X.
Soft reset, hard reset (System/Reset Device), even tried to use another Tomtom account without success.
Although “Traffic” is "Activated" in System/About I have the message:
"TomTom services are temporarily unavailable. Please try again later."
Another problem, which may be related, is that the "Safety Camera Updates" display the "Expires Soon" warning. The date presented is 14/07/2019. Being a lifetime service, this doesn’t make sense.
Tomtom Moderators, or anyone, can please help me with these two questions?
I opened a ticket with the Portuguese support but after a week still no answer.
Thank you
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tnalves
Best Answer
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lampard Posts: 5,142
Moderator
Hi @tnalves
Welcome to the Community! I've added the correct subscriptions on your device, Please make a factory reset on your device and then activate the services to apply the changes.
Regards, lampard4
Answers
Superusers
@tnalves
Are you at home ???
Your Wi-fi will take priority for the connection to Tomtom Services & Live Traffic
If you Tap the 4Dot(…. Menu) --Setting --> System --> About... Scroll down
Your Data Connection will show... Data Connection 'Wi-fi'
________________________
You can
(1)… Forget the Wi-fi on the device....
You can't actually turnoff the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not connecting
Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
Tap Modify --> Forget
Follow on-screen instructions to finish
Log back into the Wi-fi after setting seeing your GPRS (SIM) Connection
______________________
(2)... Move out of Range of your Wi--Fi the GPRS (SIM) will take priority for the connection to Tomtom Services & Live Traffic
ATB YFM
Thank you for the help but the problem doesn't seem to be the connection.
I tested over WIFI and GPRS.
GPRS status is "Connect" and "MyDrive" syncs without any issue.
Even after a 2 hours trip "Traffic" still doesn't work.
On my GO 6000 traffic works.
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tnalves
Superusers
@tnalves
You will Have to wait untill Monday... Maybe @VikramK or @lampard the forum Moderators will check the status of your account
OR
Phone Tomtom Support Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30
ATB YFM
Welcome to the Community! I've added the correct subscriptions on your device, Please make a factory reset on your device and then activate the services to apply the changes.
Regards, lampard
Thank you @lampard!
It's working!
Superusers
@eptor007
You may have to wait until the Moderators @VikramK @ @lampard return Tomorrow
ATB YFM
Subscriptions fixed. Just do a soft reset and it should be up and running.
Regards
Vikram
Welcome to the Community! I've fixed subscriptions on your device, Please make a factory reset on your device and then activate the services to apply the changes.
Regards, lampard
Although “Traffic” is "Activated" in System menu
"TomTom services are temporarily unavailable. Please try again later."
Regards
ICF9
Welcome to the Community! Can you make a soft reset on your device and try again to activate the services by login on your GO Premium?
Regards, lampard
Thanks for your help
Thanks lampard your a Genius
Any help would be appreciated it would be a shame to have to bin a brand new tomtom satnav but at the minute it is useless to me if none of its main functions work.
Superuser
The Traffic service is only supposed to be available on a GO5200, or any other model, in the region within which the device is purchased. Assuming you purchased your unit in the U.K. that means you will get the service in Europe.
You mentioned you got the service via Bluetooth for a while, if your phone can be used as a hotspot have you tried that by linking it via its Wifi facility.
Doug
I asked someone at tomtom to refresh my account again and this morning my traffic and camera service is working again via bluetooth. It must be an issue on tomtoms side.