XL classic map update failure

uvillano
uvillano Registered Users Posts: 2
New Seeker
I am trying to update the map for my XL classic - LIFETIME maps from western_europe 1025.9436 to the latest
1030 map. It seems that there is insufficient space on the (4GB) device. Deleting the old map and trying to add the new one by TOM TOM HOME (more than 3GB free) does not help.
Any suggestion or I have just to buy a new device?
Thanks

Answers

  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @uvillano

    The XXL Classic was declared obsolete in January 2018 and that there will be no more updates or support. The exception was in the event of Lifetime maps.

    Maybe @VikramK or @lampard can advise what your situation is on Monday.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    Hi @uvillano

    The Western Europe maps should be offered to you in zones. And these zones should easily get installed on the internal memory of 4 GB.



    Regards
    Vikram
  • uvillano
    uvillano Registered Users Posts: 2
    New Seeker
    @VikramK,

    no. Unfortunately, it is not so. No message that the map does not fit on my device (it fits, the map is 2 GB and half). It goes on, and during the installation there is a message saying that there is no sufficient space on / (on the device) for temp files, and the installation aborts.
    It seems a HOME bug.

    Umberto
  • VikramK
    VikramK Administrators Posts: 14,339
    Moderator
    Hi umberto

    Could you try the steps on this FAQ:

    https://uk.support.tomtom.com/app/answers/detail/a_id/12412/

    UNDER-

    I have a map to download on my account - these steps will show you how to download your map again.

    Regards
    Vikram