Device broken after Software Update in TomTom HOME
JunkDeviceUser
Posts: 4 [Apprentice Seeker]
Hi, I updated my TomTom Start² in TomTom HOME version 2.11.6.125 and after the update it said my map is not valid anymore. I have read the manual from https://de.support.tomtom.com/app/answers/detail/a_id/23975/locale/de_DE/track/BvOYdQooDv8a~Z6IGmmC~yoKb0IqWi75Mv~E~zj~PP8N
The manual told me to first delete the old map from the device AND from the computer via HOME App.
After I did the tomtom HOME app does not show any maps for download.
3 Questions:
1. Why does the software update break the map?
2. Why cant I download a valid map?
3. what else can be done with the device, I know it might be "obsolete" because I got the popup that told me to buy a new device, after my device has been messed up with the update (...)
4. Can the tomtom be repurposed as a tamagotchi or something? because right now its pretty much useless without the map.
Thanks!
The manual told me to first delete the old map from the device AND from the computer via HOME App.
After I did the tomtom HOME app does not show any maps for download.
3 Questions:
1. Why does the software update break the map?
2. Why cant I download a valid map?
3. what else can be done with the device, I know it might be "obsolete" because I got the popup that told me to buy a new device, after my device has been messed up with the update (...)
4. Can the tomtom be repurposed as a tamagotchi or something? because right now its pretty much useless without the map.
Thanks!
Tagged:
0
Answers
You will have to wait until Monday to see if @VikramK or @lampard can sort you out with a map. Keep an eye out for their response.
Doug
Could you forward me the serial number of your device through a private message.
Regards
Vikram
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Thanks, I have send you the serial number.
Thanks for the sending the serial number.
A map has been reactivated for your device.
Just remove the existing map first and then download a fresh version using TomTom HOME.
Regards
Vikram
Did a reply resolve your query, please mark it as answer!
Try the search; the information you are looking for could already be available.
Thanks, I was able to download one map and it is working again fine. Why were the maps for the device disabled in the first place? Cheers.