Device broken after Software Update in TomTom HOME — TomTom Community

Map installation

Device broken after Software Update in TomTom HOME

JunkDeviceUserJunkDeviceUser Posts: 4 [Apprentice Seeker]
edited July 2019 in Map installation
Hi, I updated my TomTom Start² in TomTom HOME version 2.11.6.125 and after the update it said my map is not valid anymore. I have read the manual from https://de.support.tomtom.com/app/answers/detail/a_id/23975/locale/de_DE/track/BvOYdQooDv8a~Z6IGmmC~yoKb0IqWi75Mv~E~zj~PP8N

The manual told me to first delete the old map from the device AND from the computer via HOME App.

After I did the tomtom HOME app does not show any maps for download.

3 Questions:
1. Why does the software update break the map?
2. Why cant I download a valid map?
3. what else can be done with the device, I know it might be "obsolete" because I got the popup that told me to buy a new device, after my device has been messed up with the update (...)
4. Can the tomtom be repurposed as a tamagotchi or something? because right now its pretty much useless without the map.

Thanks!
Tagged:

Answers

  • DougLapDougLap Posts: 5,698
    Superuser
    Hi @JunkDeviceUser

    You will have to wait until Monday to see if @VikramK or @lampard can sort you out with a map. Keep an eye out for their response.

    Doug
  • JunkDeviceUserJunkDeviceUser Posts: 4 [Apprentice Seeker]
    Ok thanks, I will wait until monday. Cheers.
  • VikramKVikramK Posts: 9,892 Moderator
    @JunkDeviceUser

    Could you forward me the serial number of your device through a private message.

    Regards
    Vikram :)
  • JunkDeviceUserJunkDeviceUser Posts: 4 [Apprentice Seeker]
    VikramK wrote: »
    @JunkDeviceUser

    Could you forward me the serial number of your device through a private message.

    Regards
    Vikram :)

    Thanks, I have send you the serial number.
  • VikramKVikramK Posts: 9,892 Moderator
    Hi JunkDeviceUser

    Thanks for the sending the serial number.

    A map has been reactivated for your device.

    Just remove the existing map first and then download a fresh version using TomTom HOME.

    Regards
    Vikram
  • JunkDeviceUserJunkDeviceUser Posts: 4 [Apprentice Seeker]
    VikramK wrote: »
    Hi JunkDeviceUser

    Thanks for the sending the serial number.

    A map has been reactivated for your device.

    Just remove the existing map first and then download a fresh version using TomTom HOME.

    Regards
    Vikram

    Thanks, I was able to download one map and it is working again fine. Why were the maps for the device disabled in the first place? Cheers.
Sign In or Register to comment.

Who's Online in this Category0