Does Tomtom stil have battery problems?

I am disappointed with my TomTom Go 600 from 2015.

The battery is old and bad, but that shouldn't be a problem, because the device is in the car charger at all times. But nevertheless the device suddenly turns off during a drive writing on the screen that there is no more battery.
I consider this behaviour strange - it must be caused by a bad design, and I don't want to buy a new model with the same problem. Can any of you recommend another model with a better design?
Or should I look for another companys products?

Best regards
Jesper
Denmark, TomTom Go 6000

Answers

  • dmulvdmulv Posts: 603 Superuser
    You probably don't want to hear this, but regardless of how much the device is connected to power, a battery is still regarded as a consumable item. This applies to all rechargeable devices of this type - phones, dash cams, laptops, etc..

    The reason for this is even though the TomTom is connected to the car charger, there's still a constant charge/discharge cycle going on, which will eventually cause the battery to expire. The only fix is a replacement battery.

    This isn't too difficult in the 600 fortunately... full instructions are in the link here.
  • JesperbenJesperben Posts: 7 [Apprentice Seeker]
    Thank you for your answer dmulv.

    I understand that the battery can expire. But I don't understand why the device can't operate without a battery when it is connected to the charger. But I am no specialist, so maybe it's just me.

    Actually I did put in a new battery only 11 months ago, and that solved the problem for a while. But maybe the quality wasn't so good, and it must already be worn out. (It was 3rd party, here's the link: https://www.batteribyen.dk/batteri-til-tomtom-go-5000-kompatibelt). I didn't use the company you linked to because it's expensive and complicated to buy products from outside the EU in Denmark, where I live.

    It is not very hard to switch the batteries, but it does require some work and tools and there is a risk. I must have done something wrong, because after the operation I haven't been able to upgrade the device or the maps in it. (Went through the whole operation again a few times, but couldn't solve the issue.)

    Because of this I will have to buy a new product at some time, and I hoped that I could avoid having this kind of problem again by buying another model or make.
    Denmark, TomTom Go 6000
  • DougLapDougLap Posts: 2,623 Superuser
    edited July 15
    HI @Jesperben

    I see you have had this problem for a few months.

    I think I would have a look at some of the videos on Youtube of how to change a battery and see what connections etc I will have disturbed in the unit. Then before thinking of getting another unit I would open the GO6000 and check that all the connections have been remade correctly and that there are no other connections that have been disturbed .

    My suspicion is that there is something not connected inside that is why it is not updating as it should.

    Hope that helps.

    Doug
  • JesperbenJesperben Posts: 7 [Apprentice Seeker]
    Hi @DougLap

    Thank you for your answer.

    Maybe you are right. I did try as much as I could with my limited abilities last year after I changed the battery, but I couldn't make it work again.

    But maybe a fresh look will give me a new insight.

    Jesper
    Denmark, TomTom Go 6000
  • bigbig Posts: 1,548 Superuser
    edited July 16
    I had an older unit where the battery died. It would shut off the instant it lost power. But I could use it normally when connected to power -- for hours at a time, all the time. Never had any problems while power was on. Of course it had to restart each time I started the vehicle since it could no longer "sleep".

    I did eventually change the battery after a few months and then gave it away to someone else.
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