Problem with downloading voices

Matossian

I have TomTom Go 720 and after the TomTom team help me to reactive the map on it after updated, I lost the french voice on the device and there is no possibility for downloading the voices from TomTom Home
someone can help me please?

DougLap

Hi @Matossian

Hopefully @lampard or @VikramK will pick this up tomorrow and add the voice for you.

Doug

VikramK

@Matossian

Which French voice are you referring to exactly?

I need to check if its still available.

Regards
Vikram

Matossian

Any voice french please in my device I saw tow un active french

VikramK

@Matossian

Added Bernard!

Juliette not available.

Regards
Vikram

Matossian

How I will add it the icon of adding voices in TomTom Home not active?

Matossian

My friend VikramK are you still there please help me to finish this problem

Matossian

my friend can you finish your favor and help me to install the Bernard french voice on my Go 720 please?

DougLap

Hi @Matossian

have you tried deleting home and after restarting your PC reloaded?

Doug

Matossian

yes I did that after your advice but nothing changed

VikramK

Hi Matossian

This is the only voice version available at the moment.

Perhaps its not compatible for your device. Although its active, you don't see it under downloads.

Sorry

Regards
Vikram