TomTom Traffic Lifetime via smartphone expired

Alfred_3015
Alfred_3015 Registered Users Posts: 2
Apprentice Seeker
edited July 2019 in TomTom Services
Hi everyone. I have a TomTom GO 500 with LIFETIME TRAFIC via smartphone. It is about 10 days that the navigator tells me that the TRAFFIC service has expired and to renew I must make payment. It's possible? Can you help me? How do I reactivate the LIFETIME TRAFFIC. Thank you all.
Alfredo.

Comments

  • DougLap
    DougLap Posts: 9,857
    Superuser
    edited July 2019
    Hi @Alfred_3015

    Contact Customer Support and if you are correct re lifetime then they can sort your account out.

    Do not answer questions but wait for an agent to answer.

    Italia
    0245279051
    lunedì-venerdì: ore 09:00-17:30 CET

    Doug
  • VikramK
    VikramK Administrators Posts: 13,808
    Moderator
    Hi @Alfred_3015

    I made some changes in the backend, could you soft reset the device and check again.

    Try planning a route and test.

    Regards
    Vikram
  • Alfred_3015
    Alfred_3015 Registered Users Posts: 2
    Apprentice Seeker
    Thanks a lot, now it works !! Thank you again!!!