Heart rate monitoring not working

scarlettf123
scarlettf123 Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
I have the Tomtom Runner 2/Spark watch, but the heart rate isn't showing after resetting to factory settings.

Please can someone help - my average resting heart rate has never shown either despite wearing it all the time.
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Answers

  • scarlettf123
    scarlettf123 Registered Users Posts: 2
    Apprentice Seeker
    Hi

    HR tracking options doesn’t have Heart as an option? There is a heart option under sensors however?
    I can’t see Cardio in the about section nor is there LEDs, does that mean I need to wear an external heart rate monitor?

    Thanks for your reply!
  • tfarabaugh
    tfarabaugh Posts: 16,945
     Superuser
    Hi

    HR tracking options doesn’t have Heart as an option? There is a heart option under sensors however?
    I can’t see Cardio in the about section nor is there LEDs, does that mean I need to wear an external heart rate monitor?

    Thanks for your reply!

    Yes, you do not have a Cardio version of the watch so the only way you will get HR data is to wear a strap or other external monitor and turn it on under Sensors>Heart>External. You will never get any HR tracking or resting HR as that requires the Cardio model built-in HR model.