Bought a GO 5100 - MyDrive Connect only recognises it as GO 5000 and no Free World maps or SpeedCams — TomTom Community

Bought a GO 5100 - MyDrive Connect only recognises it as GO 5000 and no Free World maps or SpeedCams

Hi,

First post here, hoping someone can assist.

Just bought a 'new' GO 5100 (it was boxed with stickers and screen still all the accessories and the unit look unused).
I have downloaded My Drive Connect but it recognises the device as a GO 5000 and not a GO 5100.
Also, when I look for maps or speed cameras which should be free with this device all the options are paid for options for the maps and speed camera subscriptions.
How do I get the device to be recognised as a GO 5100 and have all the correct services and maps etc enabled?

Thanks for reading this far!
If you need any additional info or pics of the device/screen, let me know.

I need this for a holiday in Canada next month!

Regards
Patrick

Comments

  • DougLapDougLap Posts: 3,203 Superuser
    Hi @strathstone

    Contact Customer support.

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Don'tanswer questions wait or an agent to answer.

    Doug
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