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Is there an update offered? The device is old and has never been updated. Using the online tool no update offered. I note there is very little memory left (about 30mb) is this stopping an update being offered?
The One, of all varieties, is considered end of life and as such will not be offered any new software updates or maps. That said if it has never been updated there should be some updates offered. 30mb seems a very small amount of space left, my old 512mb One V3 with UK mapping still had 200mb + free. What exact version is it you have - what are the first 2 characters of the serial number - as there may be scope for freeing up some space.
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