Import POI file size issue?

Phlyer

having fought this thing all afternoon, ive finally isolated a common aspect - the POI files that will NOT import are all 1Kb in size. Out of the 29 files the few that have are all sized between 3 and 116Kb. the rest are seemingly ignored.

Anyone got any ideas why and / or how to get round this??

YamFazMan

Hi
@lemo

Just found a small .Ov2 Flie 532 bytes that wont install in the MDW Route planner (15 POI Locations)
Ran the file though on-line PoiEditor
Here,,, http://www.poieditor.com/
Saved the file back to the desktop
File now 496 bytes, and now installs into the MDW Route planner OK

ATB YFM

BrianE

I contacted TomTom support about this issue and this was their reply:-

I am sorry to inform you but currently we have ticket raised for POI files not uploading under CCARE : 3260. As of now I would request you to not upload it. There are some changes required at backend i belive so it may take some time for the issue to get resolved.

I would like to inform you , send locations to device using MyDrive but not POI files as of now. Once the issue is resolved will make sure to update customer via e-mail.

The usual vague answer that we get from TomTom, so not much use really.

lemo

I have a custom made POI file (.ov2). Size about 2K.
Mydrive cannot import this file.
If the file is bigger (4K or so) then it's not a problem.
I think this is a bug

DougLap

Hi @Lemo

Could you try importing the Poi file into Poi Edit and re saving it there and see if you can import it then. There have been the odd instance where this has resolved the problem.

Doug

lemo

I've tried this.
No luck.
Somebody else on a Dutch forum has experienced the same issue.

YamFazMan

Hi
@lemo

lemo wrote: »

I have a custom made POI file (.ov2). Size about 2K.
Mydrive cannot import this file.
If the file is bigger (4K or so) then it's not a problem.
I think this is a bug

Are you sure about a 4K file ???
There's a limit is 2k 2MB for .Ov2 files
There used to be a warning if you tried to load a larger file

TomtomFAQ
See... here http://uk.support.tomtom.com/app/answers/detail/a_id/19639
See section on... Adding POI files
Quote...
You can import OV2 files with a maximum size of 2MB from your computer using the following steps (Snip)
End Quote...

ATB YFM

lemo

Yes: 2K (not 2MB)
Very small also.
I know there is maximum limit of 2Mb but I have discovered there is also a MINIMUM limit of 2K or so.
Very weird.

YamFazMan

Hi
@lemo

Sorry about the Typo I've edited the post

Some old POI files won't work on the latest devices
Try Loading the POI into the Online POI Editor and saving it back to your desktop
Here,,, http://www.poieditor.com/
Then try loading the file again
As far as I'm aware it changes/updates the POI file header

ATB YFM

YamFazMan

Hi
@lemo

Just found a small .Ov2 Flie 532 bytes that wont install in the MDW Route planner (15 POI Locations)
Ran the file though on-line PoiEditor
Here,,, http://www.poieditor.com/
Saved the file back to the desktop
File now 496 bytes, and now installs into the MDW Route planner OK

ATB YFM

lemo

I also have my POI file loaded into Poiedit.
It still doesn't work here.
Work around: duplicate one POI very far away 100 times and put them with the other POI's in one file.
This works for me :-)
Anyway, thanks for your help

YamFazMan

Hi
@lemo

Just to note... Poiedit and The on-line POIeditor are entirely different programs
Here,,, http://www.poieditor.com/

ATB YFM

lemo

Yes
I'm aware

Mikett

My POI files are really important to me.
I have only just found out that I cannot update my POI files.
I am really annoyed about this.
Has this been fixed yet?
When will this be fixed?
Mike

badworseme

same issue here, thanks for the workaround

Rene Pullens

In TomTom MyDrive it is not possible to impregnate OV2 files.
How can I solve this?

DougLap

Hi @Rene Pullens

There is a problem at the moment with small .OV2 files not uploading to Mydrive. Larger files are okay.

Hope it will be sorted soon as I have one that I want to load.

Doug

Lochfrass

Doug Lap is right. In german part of this forum some users report the same.
Hope TomTom is fix it soon.

fatbellybinky

I'm in discussion with support about it too. I just sent them 4 small files to try for themselves as they keep suggesting that the files are corrupted but that is NOT the case.

DougLap

Hi @fatbellybinky

If you are talking to them again then tyou can ell them that I removed a small Poi File to try and see if I could reload it and it will not reload. So a file that was fine until this week cannot be loaded back onto the system when nothing has been done to it other than remove it and then try to reload it.

I have also tried on more than one occasion to reload the file.

Doug

Lochfrass

I created files with Poieditor.com,Routconverter and TomTom Poi.
All are not accepted by MyDrive.
It cannot be that 3 programs produce corrupt data at the same time. The problem is clearly with Tomtom
There was also a similar answer from support here
https://discussions.tomtom.com/de/discussion/comment/1652379/#Comment_1652379
But somehow we know that. If something doesn't work, the others are to blame.

YamFazMan

Hi
@Lochfrass

Here are two more....
This is a right PITA
https://discussions.tomtom.com/en/discussion/1114445/poi-file-cant-upload-to-mydrive-web/p1

https://discussions.tomtom.com/en/discussion/1113981/import-small-poi-files-in-mydrive-not-possible/p1

ATB YFM

fatbellybinky

I couldn't agree more. I've also loaded some of my small files into PoiEdit that I have installed on my desktop as well as a coupe of online editors and all accept them just fine. I've generally maintained my work custom POI on an older TomTom but the online ones are just as good. Will post any response I get from support.

BrianE

Since changing my computer, I acanno longer upload POI's to my GO 6200 via My Drive. I don't receive any errors during the process to upload to MyDrive, but the file doesn't appear in my list of POI's. To check, I deleted one of the existing POI's in MyDrive, which has subsequently disappeared from my sat nav as well, so that part of the process is still working OK, but I cannot put it back on again because I can't add it to MyDrive. Can anyone advise how to troubleshoot this please? I thought it might be something to do with not having MyDrive Connect on my computer, so I have installed that as well, but still no joy.

DougLap

Hi @BrianE

I assume that is probably a small POI file as recently there has been a problem that smaller POI files are not being accepted and thus not available to sync to our units whilst larger files are accepted.

It has been raised here and on the German forum I believe.

Doug

panter555

Workaround is nice, but it’s not a way out. Since all these extra POI strongly interfere with further editing the file. I just can't understand why it is so difficult to just take and fix it?

...After all, this "less than 2kb OV2 file issue" has not recently appeared, similar messages about this error have appeared on the Internet since 2016...

Fix it, please!

BrianE

Is this due to some recent update in TomTom's software then? Everything was working fine when I last updated my POI's, but that was quite a few weeks ago. If that is indeed the problem, is a fix on the way? Incidentally, the file size I was trying to upload contains about thirty entries and according to Windows, is about 2 kilobytes in size.

DougLap

Hi @BrianE

Not sure when exactly it started but it would appear to be something that Tomtom need to sort. No details of when this will happen has been given.

Your file size looks typical of the ones that it fails to load.

Doug