My Go 6200 suddenly gave a message that the battery was about to run out.

Rob Ray
Rob Ray Registered Users Posts: 5
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Then the screen went dead, when I turned it off/on, off/on it will start but then shows a computer symbol on the left and tom tom on the right with a lead to the computer with a red 'X' before the lead reaches the computer.
When I try to connect the Go, tom tom website says it isn't connected

Answers

  • Rob Ray
    Rob Ray Registered Users Posts: 5
    Apprentice Seeker
    YamFazMan answered my question - thank you, however when I try to read the answer the screen tells me I do not have permission to read the reply!!
    There isn't a log in box...I tried the reset password route to log in, still no luck...will try again later
  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    edited July 2019
    Hi
    @Rob Ray
    Rob Ray wrote: »
    Then the screen went dead, when I turned it off/on, off/on it will start (Snip)
    I deleted the post as it only dealt with your initial problem

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)

    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter

    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    ATB YFM
  • Rob Ray
    Rob Ray Registered Users Posts: 5
    Apprentice Seeker
    Thanks for the info, I still have the same problem after charging the unit all night via mains in house. I still get the icons of PC and tomtom with red 'x'. I connect to PC with the USB cable, nothing happens.
    I will contact tomtom support - hopefully....