my start 20 has had no gps — TomTom Community

my start 20 has had no gps

i have a tomtom start 20 which has no gps i have fully updated my device which has not fixed the problem. i have also tried to check your webpage which keeps sending me to the same web page which just repeats to install updates. can you please contact me to explain how to get my device working asap or provide me with a phone number so i can speak to someone as i have now given up with your website

Answers

  • YamFazManYamFazMan Posts: 17,062
    Superusers
    Hi
    @juliestyles

    The latest update to fix the GPS Week Number Roll-Over for the NAV3 devices has been available since...
    Version 12.075 Released on 26 July 2018
    This update applies to: GO 1000, GO 1005 / GO 2050, GO 1050, GO 1050 World, GO 2405, GO 2435, GO 2505, GO 2435, GO 2505 LIVE, GO 2535, GO 2535 TM WTE, GO LIVE 1000, GO LIVE 1005, GO LIVE 1050 / GO LIVE 2050, GO LIVE 1535, GO LIVE 2050, GO LIVE 2535 M,GO LIVE 820, GO LIVE 825, GO LIVE Camper & Caravan Edition, PRO 5150 Truck, Start 20 / Via 220, Start 25, Start 60 (2012), Via 110, Via 115, Via 120 / Via 160, Via 125, VIA 130 / 135, VIA 1400 / 1405, VIA 1410 / 1415, VIA 1430 / 1435, VIA 1500, VIA 1505, Via 1530 / 1535, VIA 160, VIA 1605, Via 180, Via 220, VIA 260 / 280, VIA All Blacks Edition, VIA LIVE 120, VIA LIVE 125, VIA LIVE 160, VIA LIVE 180
    •Bug fixes and improvements: Various performance improvements and bug fixes have been implemented.
    • This update prepares your navigation device for the week number rollover in April 2019 which has an impact on GPS.

    Here Tomtom FAQ...What's new in the latest software for my navigation device?
    https://uk.support.tomtom.com/app/release_notes/type/navkit

    My NAV3 Via120 Live & GO 825 Live both work fine with NavKit Version 12.075

    To check NavKit version....
    From the main menu
    Tap (Settings)
    Left Cursor once for next page
    Tap (Me and my device)
    Tap (About my device)
    Second line... App Version
    Follow onscreen prompts to exit
    ________________________________

    A Drum-roll Soft Start can help....
    See...
    https://discussions.tomtom.com/en/discussion/comment/1648815/#Comment_1648815

    If your still struggling to get a GPS Fix
    Try....
    https://discussions.tomtom.com/en/discussion/comment/1648823/#Comment_1648823

    ATB YFM
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