Why are older models not supported?

richardclayton1000_un37

I just visited Iceland and, of course, took my faithful TomTom 1005. Imagine my disappointment when I discovered that Iceland is not covered on this device. I had to resort to using old fashioned paper maps. When I originally purchased the device I was promised lifetime updates, but apparently this is not the case. I regard this as a violation of the original agreement. I will probably purchase another GPS unit, but you can be sure that it will not be TomTom.

YamFazMan

Hi
@richardclayton1000_un37

What Map was supplied with you device
Did your 1005 come with World maps

Re... Eol End of life Devices
Devices with lifetime maps are not affected

See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

ATB YFM