All other elements of my Tom Tom are working well. My Live services are paid for until December 2019. (Order number: 407xxxxxxx (Wed 05/12/2018 13:40) for Live Services EUROPA - 1 YEAR ). I have updated my Tom Tom daily for the last few days and still have not been able to recover this service. A symbol with three radiating curves with a line through it has appeared on the map page!
Mod edit: Please do not post any personal information on a public forum!