MyDriveConnect is not working - but keeps telling "No Internet connection" (while internet is ok)

BSI

I have downloaded MyDriveConnect to my pc and connected my device (GO 50) to the pc. When activating MyDriveConnect nothing happens.... but I get the message "No internet connection" even though the internet is fully functional.

This has taken place the last couple of days.

Can you help me?

LAURE123

Hi @BSI



I'm not sure I can help you, but maybe a driver activation problem for your device or your firewall blocks the connection.

You can try this:
1/ often a clean installation solves the some problems.
With your device Not connected to the PC:
- Uninstall MyDrive Connect (MDC), accept the removal of downloads in the popup window.
- "Restart" your PC (Not Shut Down or Sleep)
- Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
https://www.tomtom.com/en_gb/mydrive-connect/
- "Log in" with your email and password.
- Connect your device.

2/ Check if the TomTom driver is activated.
Our TomTom devices are identified as Network Adapters (removable), not USB storage devices.
With your device Connected to the PC:
==> in your PC /Control Panel/DeviceManager/Network Adapters/ you must have a "Remote NDIS compatible device" (or "TomTom") with W10/ Right click on it, check if it's activated:
- If you see the choice "Enable", click on it to activate your driver device.
- If you see the choice "Disable" it's OK, you have nothing to do.

3/ Some firewall (VPN to) can block the connexion with MDC. Do an exception for MDC, this file:
C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe

If you use the Windows firewall, look at this link "how to do", add MDC for "private" and "public" network.
https://www.windowscentral.com/how-troubleshoot-and-fix-windows-10s-firewall-problems#allow_app_windows_firewall

Oherwise contact TomTom support.
Sorry, there is no phone number for Danmark.
https://dk.support.tomtom.com/app/contact/p/3822/c/4756

Regards.

BSI

Please see the attached pop up that I get again and again.... even tough my internet is working fully (otherwise I could not send this question)

LAURE123

Hi @BSI



I'm not sure I can help you, but maybe a driver activation problem for your device or your firewall blocks the connection.

You can try this:
1/ often a clean installation solves the some problems.
With your device Not connected to the PC:
- Uninstall MyDrive Connect (MDC), accept the removal of downloads in the popup window.
- "Restart" your PC (Not Shut Down or Sleep)
- Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
https://www.tomtom.com/en_gb/mydrive-connect/
- "Log in" with your email and password.
- Connect your device.

2/ Check if the TomTom driver is activated.
Our TomTom devices are identified as Network Adapters (removable), not USB storage devices.
With your device Connected to the PC:
==> in your PC /Control Panel/DeviceManager/Network Adapters/ you must have a "Remote NDIS compatible device" (or "TomTom") with W10/ Right click on it, check if it's activated:
- If you see the choice "Enable", click on it to activate your driver device.
- If you see the choice "Disable" it's OK, you have nothing to do.

3/ Some firewall (VPN to) can block the connexion with MDC. Do an exception for MDC, this file:
C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe

If you use the Windows firewall, look at this link "how to do", add MDC for "private" and "public" network.
https://www.windowscentral.com/how-troubleshoot-and-fix-windows-10s-firewall-problems#allow_app_windows_firewall

Oherwise contact TomTom support.
Sorry, there is no phone number for Danmark.
https://dk.support.tomtom.com/app/contact/p/3822/c/4756

Regards.

BSI

Hi LAURE123, This really helped me all the way through a new update.
Thank you very much - much appreciated ! :-)
BR
BSI

LAURE123

Hi @BSI

You're welcome. Glad for you and Thanks for your feedback.

Regards.