GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Update VIA 135 map through MyDrive Connect

ShoneShone Posts: 2 [New Seeker]
edited July 4 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Please help me to update my VIA 135 map
Yesterday I update it through MyDrive Connect and at the end surprised that it was updated only to the map version 9.00, which is from the year 2012 ?!
When I was buying the navi I paid more because od the lifetime update...
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Answers

  • DougLapDougLap Posts: 2,819 Superuser
    Hi @Shone

    You have not said what country you are in so here is the list of Customer Support numbers and I would suggest that you ring them to clarify whether your unit was sold with Lifetime Map updates.

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

    Doug
  • lampardlampard Posts: 4,020 TomTom Moderator
    edited July 4
    Hi @Shone

    Welcome to the Community! Somehow the map update service didn't get activated automatically. Can you please link your device again to your email address and see if you get the latest map offered in the MyDrive Connect? Let us know!

    Cheers, lampard
    Help others find useful content by clicking the like button and selecting the best answer to your question! You can check out our Knowledge Base and find the best comments on the Community here.
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  • ShoneShone Posts: 2 [New Seeker]
    Hi @lampard
    I'm traveling these days, so as soon as I can I'll connect the device and try again
    Thank you
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