Update VIA 135 map through MyDrive Connect — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Update VIA 135 map through MyDrive Connect

ShoneShone Posts: 3 [Apprentice Seeker]
edited July 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Please help me to update my VIA 135 map
Yesterday I update it through MyDrive Connect and at the end surprised that it was updated only to the map version 9.00, which is from the year 2012 ?!
When I was buying the navi I paid more because od the lifetime update...
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Answers

  • DougLapDougLap Posts: 6,903
    Superuser
    Hi @Shone

    You have not said what country you are in so here is the list of Customer Support numbers and I would suggest that you ring them to clarify whether your unit was sold with Lifetime Map updates.

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

    Doug
  • lampardlampard Posts: 5,088 Moderator
    edited July 2019
    Hi @Shone

    Welcome to the Community! Somehow the map update service didn't get activated automatically. Can you please link your device again to your email address and see if you get the latest map offered in the MyDrive Connect? Let us know!

    Cheers, lampard
  • ShoneShone Posts: 3 [Apprentice Seeker]
    Hi @lampard
    I'm traveling these days, so as soon as I can I'll connect the device and try again
    Thank you
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