Server busy error while updating the device

lofty1

Followed advice regarding persistent failed updates (our servers are busy right now please try later or.... uninstall etc) I have uninstalled the app but cannot re-install it Is it out of commission or what?

LAURE123

@lofty1

Glad to read that everything is solved with the help of TomTom customer support. Thanks for your feedback.

That's right, some firewalls are problematic with MDC.

Regards.

LAURE123

Hi @lofty1

I assume, you are talk about the MyDrive Connect software installed on a PC with the message "Busy servers". Often a clean installation solves the problems. But you can't reinstall the software.
I have a look at your old message, you can try this:

- With your device Not connected to the PC.
- On your PC use a user account with "Administrator Rights".
- "Restart" your PC (Not Shut down or Sleep)

For Windows 7 with SP1 or W8.1 or W10:
- Download and install the last version MDC, take it here, "Download for Windows":
http://uk.support.tomtom.com/app/answers/detail/a_id/12428/related/1
- "Log in" with your email and password.

For Windows Vista, if it's still the OS of your PC (also valid for Windows XP):
- You must use a specific version of MyDrive Connect for these Operating Systems which are no longer supported by Microsoft.
You can download it here, "Do you use Windows XP or Vista ?"
http://uk.support.tomtom.com/app/answers/detail/a_id/12428/related/1
- When you connect your TomTom device to the PC with its cable you will have to manually install the TomTom driver.
Look at this TomTom FAQ:
https://uk.support.tomtom.com/app/answers/detail/a_id/20314/kw/Windows

If you need to find your TomTom driver in your system folders it's here:
==> C:\Program Files\MyDrive Connect\Driver\INF\tomtom.inf

- "Log in" with your email and password.

Regards.

lofty1

Hi Laure123
Yes I did all that and sorted it thanks. This was also with help from Tom Tom tech Aarti over the phone. Seems my W10 PC firewall was preventing the download re-installing. My lap top (W10) was fine.
Cheers

LAURE123

@lofty1

Glad to read that everything is solved with the help of TomTom customer support. Thanks for your feedback.

That's right, some firewalls are problematic with MDC.

Regards.

lofty1

The issue was not helped by the Tom Tom web site saying their 'servers were busy, try later'., Aarti was onto it immediately thanks anyway to everyone.