Server busy error while updating the device

lofty1
Registered Users Posts: 18 
Outstanding Wayfarer

Outstanding Wayfarer
Followed advice regarding persistent failed updates (our servers are busy right now please try later or.... uninstall etc) I have uninstalled the app but cannot re-install it Is it out of commission or what?
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Hi @lofty1
I assume, you are talk about the MyDrive Connect software installed on a PC with the message "Busy servers". Often a clean installation solves the problems. But you can't reinstall the software.
I have a look at your old message, you can try this:
- With your device Not connected to the PC.
- On your PC use a user account with "Administrator Rights".
- "Restart" your PC (Not Shut down or Sleep)
For Windows 7 with SP1 or W8.1 or W10:
- Download and install the last version MDC, take it here, "Download for Windows":
http://uk.support.tomtom.com/app/answers/detail/a_id/12428/related/1
- "Log in" with your email and password.
For Windows Vista, if it's still the OS of your PC (also valid for Windows XP):
- You must use a specific version of MyDrive Connect for these Operating Systems which are no longer supported by Microsoft.
You can download it here, "Do you use Windows XP or Vista ?"
http://uk.support.tomtom.com/app/answers/detail/a_id/12428/related/1
- When you connect your TomTom device to the PC with its cable you will have to manually install the TomTom driver.
Look at this TomTom FAQ:
https://uk.support.tomtom.com/app/answers/detail/a_id/20314/kw/Windows
If you need to find your TomTom driver in your system folders it's here:
==> C:\Program Files\MyDrive Connect\Driver\INF\tomtom.inf
- "Log in" with your email and password.
Regards.2 -
Hi Laure123
Yes I did all that and sorted it thanks. This was also with help from Tom Tom tech Aarti over the phone. Seems my W10 PC firewall was preventing the download re-installing. My lap top (W10) was fine.
Cheers1 -
The issue was not helped by the Tom Tom web site saying their 'servers were busy, try later'., Aarti was onto it immediately thanks anyway to everyone.2
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when i update model i get the error something has gone wrong this service is temporarily unavailable please try again later. Why does this happen and what do i need to do to fix it.
Thanks0