Server busy error while updating the device — TomTom Community

Server busy error while updating the device

Followed advice regarding persistent failed updates (our servers are busy right now please try later or.... uninstall etc) I have uninstalled the app but cannot re-install it Is it out of commission or what?

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  • LAURE123LAURE123 Posts: 1,402 Superuser
    edited July 2
    Hi @lofty1

    I assume, you are talk about the MyDrive Connect software installed on a PC with the message "Busy servers". Often a clean installation solves the problems. But you can't reinstall the software.
    I have a look at your old message, you can try this:

    - With your device Not connected to the PC.
    - On your PC use a user account with "Administrator Rights".
    - "Restart" your PC (Not Shut down or Sleep)

    For Windows 7 with SP1 or W8.1 or W10:
    - Download and install the last version MDC, take it here, "Download for Windows":
    http://uk.support.tomtom.com/app/answers/detail/a_id/12428/related/1
    - "Log in" with your email and password.

    For Windows Vista, if it's still the OS of your PC (also valid for Windows XP):
    - You must use a specific version of MyDrive Connect for these Operating Systems which are no longer supported by Microsoft.
    You can download it here, "Do you use Windows XP or Vista ?"
    http://uk.support.tomtom.com/app/answers/detail/a_id/12428/related/1
    - When you connect your TomTom device to the PC with its cable you will have to manually install the TomTom driver.
    Look at this TomTom FAQ:
    https://uk.support.tomtom.com/app/answers/detail/a_id/20314/kw/Windows

    If you need to find your TomTom driver in your system folders it's here:
    ==> C:\Program Files\MyDrive Connect\Driver\INF\tomtom.inf

    - "Log in" with your email and password.

    Regards.
  • lofty1lofty1 Posts: 18 [Outstanding Wayfarer]
    edited July 2
    Hi Laure123
    Yes I did all that and sorted it thanks. This was also with help from Tom Tom tech Aarti over the phone. Seems my W10 PC firewall was preventing the download re-installing. My lap top (W10) was fine.
    Cheers
  • lofty1lofty1 Posts: 18 [Outstanding Wayfarer]
    The issue was not helped by the Tom Tom web site saying their 'servers were busy, try later'., Aarti was onto it immediately thanks anyway to everyone.
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