MyDrive Connect won't download updates

ike0576 Registered Users Posts: 1
Novice Seeker
edited July 2019 in MyDrive Connect
The program for my Mac says downloading updates, but never does. It says the servers are busy. Haven't been able to update in weeks.


  • LAURE123
    LAURE123 Posts: 1,632
    Hi @ike0576

    At the moment there are similar problems with the Windows version of MyDrive Connect (MDC), "busy servers".

    TomTom advice FAQ:

    What works with the Windows version, to try with the Mac version:
    For connection loss of MDC, often a clean installation solves the problem.
    With your device Not connected to the PC:
    1 / Uninstall MDC, accept the removal of downloads in the popup window.
    2 / "Restart" your PC (Not Shut Down or Sleep)
    3 / Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
    4 / "Log in" with your email and password.

    I hope it will work for you.

  • tollcross
    tollcross Registered Users Posts: 27
    Prominent Wayfarer
    You have to remove MyDrive connect for free ..Revo uninstaller..this program completely removes all remnants of a program....once it removes My Drive Connect...then reinstall it
  • YamFazMan
    YamFazMan Posts: 21,167
    Welcome to the site....
    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here...

    Or... Instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"

    Stay Safe... ATB YFM
This discussion has been closed.