MyDrive Connect won't download updates — TomTom Community

MyDrive Connect won't download updates

ike0576ike0576 Posts: 1 [Novice Seeker]
edited July 2019 in MyDrive Connect
The program for my Mac says downloading updates, but never does. It says the servers are busy. Haven't been able to update in weeks.

Comments

  • LAURE123LAURE123 Posts: 1,543 [Revered Voyager]
    Hi @ike0576

    At the moment there are similar problems with the Windows version of MyDrive Connect (MDC), "busy servers".

    TomTom advice FAQ:
    https://uk.support.tomtom.com/app/answers/detail/a_id/26680

    What works with the Windows version, to try with the Mac version:
    For connection loss of MDC, often a clean installation solves the problem.
    With your device Not connected to the PC:
    1 / Uninstall MDC, accept the removal of downloads in the popup window.
    2 / "Restart" your PC (Not Shut Down or Sleep)
    3 / Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
    https://www.tomtom.com/en_gb/mydrive-connect/
    4 / "Log in" with your email and password.

    I hope it will work for you.

    Regards.
  • tollcrosstollcross Posts: 22 [Outstanding Wayfarer]
    You have to remove MyDrive connect completely...download for free ..Revo uninstaller..this program completely removes all remnants of a program....once it removes My Drive Connect...then reinstall it
  • YamFazManYamFazMan Posts: 16,747 [Elite Vanguard]
    Hi
    @ike0576
    Welcome to the site....
    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
    ______________________

    Or... Instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\
    _____________________

    "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"
    See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455

    Stay Safe... ATB YFM
This discussion has been closed.

Who's Online in this Category0