MyDrive Connect won't download updates — TomTom Community

MyDrive Connect won't download updates

ike0576ike0576 Posts: 1 [Novice Seeker]
edited July 2019 in MyDrive Connect
The program for my Mac says downloading updates, but never does. It says the servers are busy. Haven't been able to update in weeks.


  • LAURE123LAURE123 Posts: 1,632
    Hi @ike0576

    At the moment there are similar problems with the Windows version of MyDrive Connect (MDC), "busy servers".

    TomTom advice FAQ:

    What works with the Windows version, to try with the Mac version:
    For connection loss of MDC, often a clean installation solves the problem.
    With your device Not connected to the PC:
    1 / Uninstall MDC, accept the removal of downloads in the popup window.
    2 / "Restart" your PC (Not Shut Down or Sleep)
    3 / Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
    4 / "Log in" with your email and password.

    I hope it will work for you.

  • tollcrosstollcross Posts: 27 [Prominent Wayfarer]
    You have to remove MyDrive connect for free ..Revo uninstaller..this program completely removes all remnants of a program....once it removes My Drive Connect...then reinstall it
  • YamFazManYamFazMan Posts: 20,091
    Welcome to the site....
    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here...

    Or... Instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"

    Stay Safe... ATB YFM
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