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What works with the Windows version, to try with the Mac version:
For connection loss of MDC, often a clean installation solves the problem. With your device Not connected to the PC:
1 / Uninstall MDC, accept the removal of downloads in the popup window.
2 / "Restart" your PC (Not Shut Down or Sleep)
3 / Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...": https://www.tomtom.com/en_gb/mydrive-connect/
4 / "Log in" with your email and password.
You have to remove MyDrive connect completely...download for free ..Revo uninstaller..this program completely removes all remnants of a program....once it removes My Drive Connect...then reinstall it
Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________
Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
_____________________
ike0576
Posts: 1 [Novice Seeker]
Comments
Superuser
At the moment there are similar problems with the Windows version of MyDrive Connect (MDC), "busy servers".
TomTom advice FAQ:
https://uk.support.tomtom.com/app/answers/detail/a_id/26680
What works with the Windows version, to try with the Mac version:
For connection loss of MDC, often a clean installation solves the problem.
With your device Not connected to the PC:
1 / Uninstall MDC, accept the removal of downloads in the popup window.
2 / "Restart" your PC (Not Shut Down or Sleep)
3 / Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
https://www.tomtom.com/en_gb/mydrive-connect/
4 / "Log in" with your email and password.
I hope it will work for you.
Regards.
Superusers
@ike0576
Welcome to the site....
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
______________________
Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
_____________________
"Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
Stay Safe... ATB YFM