Do I have the latest map installed?

CharlesKrohn123
CharlesKrohn123 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using MyDrive Connect
I need help finding out if I just loaded a new map for miy Tomtom. Thank you very much.

Answers

  • CharlesKrohn123
    CharlesKrohn123 Registered Users Posts: 3
    New Seeker
    edited July 2019
    Help! I'd like to talk to some one on voice or email. 70x x50 xxxx


    Mod edit: Please don't post private or personal information on a public forum. Thanks
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    Hi @CharlesKrohn123

    Welcome to the Community! Your device has the USA, Canada & Mexico map update service embedded on it. I see that you purchased USA - Single Map Download yesterday which is not necessary, please get in touch with our support to get this refunded.

    Now, is your device showing 'No maps found'? I can see that the latest map of US (version 10.30) is already installed on the SD card. Please confirm if you can access the map or if there's any error so that we can advise you accordingly.

    Thanks, lampard
  • CharlesKrohn123
    CharlesKrohn123 Registered Users Posts: 3
    New Seeker
    Now that I have map already installed, how do I ask for refund for the one I purchased yesterday by mistake. BTW, your service is outstanding.. Charles Krohn
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @CharlesKrohn123

    Customer Support

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    Doug