What to do when Vio message "tomtom.com/vioapp"

tevesr Registered Users Posts: 1
Apprentice Seeker
edited July 2019 in TomTom VIO
My Tomtom Vio just stopped working.
Turning on just display the message "tomtom.com/vioapp" with a cellphone image.
It's paired, my smartphone app is working but i cannot use the Vio.


  • lampard
    lampard Administrators Posts: 6,061
    Hi there,

    Welcome to the Community! I first recommend you to reset your VIO by pressing and holding down the power button until you see a "Resetting" text on the screen (ca 20 sec). You'll need to pair your VIO with your phone again after resetting it. Hope this helps!

    Regards, lampard