Computer beeps that it is connected. Device says connected to computer but MyDrive says no device connected. so I can't update or use route planner. The 2 reasons I bought this device. My registration with mydrive says I have a Start 52 but the device in settings says it is a Via 1530. MyDrive has no device called a via 1530. I used Route planner last year an updated the map earlier this month but now nothing
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Superuser
You can try that:
Since the last update of the software MyDrive Connect for Windows there are some problems of connection with the device.
For MyDrive Connect connection (MDC): often a clean installation solves the problems.
With your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC, take it here, at the bottom, the green button "Download for ... ":
https://www.tomtom.com/en_gb/mydrive-connect/
4/ "Log in" with your email and password.
- - - - - - - -
For the use of the Route Planner "MyDrive":
With your device Not connected to the PC
1/ First do a Soft Reset of your device.
- With your device "switch on", press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.
You will not lose anything and this manipulation solves and often unblocks small worries. I always do it after every update.
2/ In your device check that you are "Log in" MyDrive:
In your TomTom device ==> Main Menu (4Dots) / TomTom Services / MyDrive ==> if there is no "Activated" ==> enter your email and password / Log in.
3/ Redo a Soft Reset.
4/ Connect you to MyDrive Web page:
https://mydrive.tomtom.com/
- "log in" with your email and password.
- If your device don't have "live services" like a "Start 52" connect it with a cable to your PC.
- Plan a route or enter a "My Places" to do a test.
Regards.
Superuser
Glad for you. Thanks for your feedback.
I hope it worked for @trvntrk too.
Regards.