Why don't the device get the map upgrade I have purchased?

Skjalg Registered Users Posts: 1
New Seeker
edited August 2021 in Map purchase & installation
I have purchased an upgrade of my Europe map. Why don't the upgrade show up on the device?


  • lampard
    lampard Administrators Posts: 5,959
    Hi @Skjalg

    Welcome to the Community! I can see that your device already comes up with the Europe - Lifetime Maps active on it so a separate purchase of map update service for the same map makes no difference. Also, you've the latest Europe map (10.30) installed on the device.

    Please get in touch with support and to see what option they can provide you. You can click on 'Contact Us under Support' to Phone/Email them.

    Regards, lampard