Sat Nav Roll Over Issue - Start 25 won't connect — TomTom Community

Sat Nav Roll Over Issue - Start 25 won't connect

TomDuckTomDuck Posts: 7 [New Seeker]
edited June 2019 in MyDrive Connect
My Tom Tom won't show as connected to My Drive Connect, I have tried 3 official USB cables and none will show it as connected, and so my Sat Nav is unusable because I cannot load the needed software.

Is this an issue anyone is getting? Is there a reason why it won;t show as connected?

Thanks in advance for any help :)


  • YamFazManYamFazMan Posts: 19,211
    edited June 2019

    The latest update to fix the GPS Week Number Roll-Over for the NAV3 devices has been available since...
    Version 12.075 Released on 26 July 2018
    This update applies to: GO 1000, GO 1005 / GO 2050, GO 1050, GO 1050 World, GO 2405, GO 2435, GO 2505, GO 2435, GO 2505 LIVE, GO 2535, GO 2535 TM WTE, GO LIVE 1000, GO LIVE 1005, GO LIVE 1050 / GO LIVE 2050, GO LIVE 1535, GO LIVE 2050, GO LIVE 2535 M, GO LIVE 820, GO LIVE 825, GO LIVE Camper & Caravan Edition, PRO 5150 Truck, Start 20 / Via 220, Start 25, Start 60 (2012), Via 110, Via 115, Via 120 / Via 160, Via 125, VIA 130 / 135, VIA 1400 / 1405, VIA 1410 / 1415, VIA 1430 / 1435, VIA 1500, VIA 1505, Via 1530 / 1535, VIA 160, VIA 1605, Via 180, Via 220, VIA 260 / 280, VIA All Blacks Edition, VIA LIVE 120, VIA LIVE 125, VIA LIVE 160, VIA LIVE 180
    •Bug fixes and improvements: Various performance improvements and bug fixes have been implemented.
    • This update prepares your navigation device for the week number rollover in April 2019 which has an impact on GPS.

    Here Tomtom FAQ...What's new in the latest software for my navigation device?

    My NAV3 Via120 Live & GO 825 Live both work fine with NavKit Version 12.075

    To check NavKit version... Version 12.075
    From the main menu
    Tap (Settings)
    Left Cursor once for next page
    Tap (Me and my device)
    Tap (About my device)
    Second line... App Version
    Follow on-screen prompts to exit

    If possible, for the for the first Satellite fix, go outside with a clear view of the Sky

    If your still struggling to get a GPS Fix

  • TomDuckTomDuck Posts: 7 [New Seeker]
    Thanks for your reply, however my issue is my iMac won;t recognise the Sat Nav as connected via My Drive, despite trying 3 different original USB cables, downloading the current software etc etc, so I have currently got no way of updating the software. Has anyone else had this issue?
  • TomDuckTomDuck Posts: 7 [New Seeker]
    To add, if I connect another start25 that one connects, but an identical model will not show on My Drive as connected so at present is a dud unit due to the GPS week roll over....
  • DougLapDougLap Posts: 7,692
    Hi @TomDuck

    I have a 2016 MacBook Air and Have had no problem today with my Tomtom units being seen in My Drive Connect. The units are connected directly into one of the USB sockets on the PC.

  • TomDuckTomDuck Posts: 7 [New Seeker]
    Doug, that's great for you ;) However I'm saying I do have an issue with one of mine, and because it won;t show up as connected in My Drive it renders the unit useless...
  • ThomasAHThomasAH Posts: 1 [New Seeker]
    Have you made sure that you have the most recent version of MyDrive Connect?
  • TomDuckTomDuck Posts: 7 [New Seeker]
    Hi Thomas, yep have updated software, and bought another original USB cable, still no joy, plus as mentioned an identical Start25 does connect and show up.
  • DougLapDougLap Posts: 7,692
    Hi @TomDuck

    Maybe a factory reset will sort it?

  • TomDuckTomDuck Posts: 7 [New Seeker]
    Tried that too, too charges via the iMac USB but won;t show as connected to enable software update, unbelievably frustrating, been trying to sort it for months now, you guys/gals were last resort...
  • DougLapDougLap Posts: 7,692
    Hi @TomDuck

    I assume you have tried all the suggestions here.

  • TomDuckTomDuck Posts: 7 [New Seeker]
    Yep, tried to renew the lease to turn the red (undetected) spot to orange but it remains red :(
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