MyDrive Connect cannot see my Via 125

Dafyd
Dafyd Registered Users Posts: 5
Master Explorer
edited December 2021 in Devices using MyDrive Connect
Hi.
I have downloaded the latest version of MyDrive Connect on to 2 separate laptops. I have plugged my TomTom Via 125 directly into various USB sockets on both laptops (not using a hub). MyDrive Connect cannot see my TomTom Via 125. It says that it is not connected.

Can you assist please.

Thanks - Dafyd.

Comments

  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Hi @Dafyd

    Could you try the steps as advised in the video below:



    Regards
    Vikram
  • Dafyd
    Dafyd Registered Users Posts: 5
    Master Explorer
    Hi again Vikram.
    I followed all the steps in the video, thanks - but no luck.
    I uninstalled drivers and reinstalled - still no good.

    Here's the driver error message...
    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    MyDrive Connect still thinks that my device is not connected.

    Do you have any more suggestions, please?

    Thanks - Dafyd.

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