map expired ?

chadders
chadders Registered Users Posts: 3
New Seeker
edited August 2021 in Map purchase & installation
hi all I bought usa map 3 years ago and didn't have room on device for full map so installed part map. I now need the rest but my account says it has expired. I thought I had bought the map for keeps can anyone please help, thanks,

Answers

  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @chadders

    Welcome to the community!

    I find two devices linked to your TomTom account. Which device are you referring to here?

    Regards
    Vikram
  • chadders
    chadders Registered Users Posts: 3
    New Seeker
    Hi I'm referring to the Start 25
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Thanks :)

    Could you check for updates now?

    Regards
    Vikram
  • chadders
    chadders Registered Users Posts: 3
    New Seeker
    No sorry om at work.its not the device with the problem its the Tom Tom account that says the map has expired
  • finaarksol
    finaarksol Registered Users Posts: 4
    Master Traveler
    Its only your subscription which has expired. Which means you wont get the latest map for download. But you will still get to download your 3 year old map.