start25 Free_maps update Europe v10.11 to 10.30

kbskbs

Hi,
TT website says europe v10.30 is avaiable.
TomTOM connect says I'm up to date with v10.11
Website says new French speed limits in v10.30

My version may 2018
Current version may 2019.

When my device says "free maps" does this mean I can get free updates or have I been suckered by TT?

There is no update button next to the map (in connect)
I have run factory reset.
The software updates and speed cam updates have downloaded and installed.
I have cleared download dir.

I have followed every silly hoop jumping exercise tomtom create in the hope that you get fed up.

All help gratefully received.

miketorcy

Use MyDriveConnect.

kbskbs

Is my device the problem?
Is connect the problem?
Is TomTom too incompetent to be able to explain?
What 'grownup' sat nav solutions are available?

kbskbs

If I throw £50 at these mupppets, will the problem go away or should I bin it now and start with a supported product?

miketorcy

Have you read my message above?

DougLap

Hi @kbskbs

I suggest that you contact Customer support to confirm if your unit was originally supplied with Lifetime Map updates and if it did get your account sorted out.. If not and any Map updates you have paid for have now finished then you will need to buy a new map with however many updates that purchase comes with.

In the case of the latter you will have to decide if you want to put the money to a new unit with lifetime updates and maybe world maps.

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Doug

lampard

Hi @kbskbs

Welcome to the Community! I can see that the Europe map update service is active on your device, please follow the steps in the public FAQ to dowload the latest map on your device: Re-downloading a map

Regards, lampard